Staff rostering in call centers providing employee transportation

We address the staff rostering problem in call centers with the goal of balancing operational cost, agent satisfaction and customer service objectives. In metropolitan cities such as Istanbul and Mumbai, call centers provide the transportation of their staff so that shuttle costs constitute a significant part of the operational costs. We develop a mixed integer programming model that incorporates the shuttle requirements at the beginning and end of the shifts into the agent-shift assignment decisions, while considering the skill sets of the agents, and other constraints due to workforce regulations and agent preferences. We analyze model solutions for a banking call center under various management priorities to understand the interactions among the conflicting objectives. We show that considering transportation costs as well as agent preferences in agent-shift assignments provides significant benefits in terms of both cost savings and employee satisfaction.     

Incorporating balance concerns in resource allocation decisions: A bi-criteria modelling approach

We consider resource allocation problems where inputs are allocated to different entities such as activities, projects or departments. In such problems a common goal is achieving a desired balance in the allocation over different categories of the entities. We propose a bi-criteria framework for trading balance off against efficiency. We define and categorise indicators based on balance distribution and propose formulations and solution algorithms which provide insight into the balance-efficiency tradeoff. We illustrate our models by applying them to the data of a portfolio selection problem faced by a science funding agency and to randomly generated large-sized problem instances to demonstrate computational feasibility.     

A harmony search-based memetic optimization model for integrated production and transportation scheduling in MTO manufacturing

This paper investigates an integrated production and transportation scheduling problem in an MTO supply chain. A harmony search-based memetic optimization model is developed to handle this problem, in which certain heuristic procedures are proposed to convert the investigated problem into an order assignment problem. A novel improvisation process is also proposed to improve the optimum-seeking performance. The effectiveness of the proposed model is validated by numerical experiments. The experimental results show that (1) the proposed model can solve the investigated problem effectively and that (2) the proposed memetic optimization process exhibits better optimum-seeking performance than genetic algorithm-based and traditional memetic optimization processes.     

Quantifying the Establishment Likelihood of Invasive Alien Species Introductions Through Ports with Application to Honeybees in Australia

The cost of an uncontrolled incursion of invasive alien species (IAS) arising from undetected entry through ports can be substantial, and knowledge of port‐specific risks is needed to help allocate limited surveillance resources. Quantifying the establishment likelihood of such an incursion requires quantifying the ability of a species to enter, establish, and spread. Estimation of the approach rate of IAS into ports provides a measure of likelihood of entry. Data on the approach rate of IAS are typically sparse, and the combinations of risk factors relating to country of origin and port of arrival diverse. This presents challenges to making formal statistical inference on establishment likelihood. Here we demonstrate how these challenges can be overcome with judicious use of mixed‐effects models when estimating the incursion likelihood into Australia of the European (Apis mellifera) and Asian (A. cerana) honeybees, along with the invasive parasites of biosecurity concern they host (e.g., Varroa destructor). Our results demonstrate how skewed the establishment likelihood is, with one‐tenth of the ports accounting for 80% or more of the likelihood for both species. These results have been utilized by biosecurity agencies in the allocation of resources to the surveillance of maritime ports.     

Optimal hedging through limit orders

This article applies the methods of stochastic dynamic programming to a risk management problem, where an agent hedges her derivative position by submitting limit orders. Therefore, this model is the first, in the literature on optimal trading with limit orders, to handle a problem of hedging options or other derivatives. A hedging strategy is developed where both the size and the limit price of each order is optimally set.     

Adaptation of the jackknifed ridge methods to the linear mixed models

The purpose of this article is to obtain the jackknifed ridge predictors in the linear mixed models and to examine the superiorities, the linear combinations of the jackknifed ridge predictors over the ridge, principal components regression, r?k class and Henderson's predictors in terms of bias, covariance matrix and mean square error criteria. Numerical analyses are considered to illustrate the findings and a simulation study is conducted to see the performance of the jackknifed ridge predictors.     

Diagnostics for quasi-likelihood nonlinear models

Quasi-likelihood nonlinear models (QLNMs) are an extension of generalized linear model and include a widen class of models as special cases. This article investigates some diagnostic methods in QLNMs. An equivalency between a case-deletion model and a mean-shift outlier model in QLNM is established. Two simulation study and a real dataset are used to illustrate the proposed diagnostic methods.     

Corrected maximum likelihood estimators in heteroscedastic symmetric nonlinear models

In this article, we derive general matrix formulae for second-order biases of maximum likelihood estimators (MLEs) in a class of heteroscedastic symmetric nonlinear regression models, thus generalizing some results in the literature. This class of regression models includes all symmetric continuous distributions, and has a wide range of practical applications in various fields such as engineering, biology, medicine and economics, among others. The variety of distributions with different kurtosis coefficients than the normal may give more flexibility in the choice of an appropriate distribution, particularly to accommodate outlying and influential observations. We derive a joint iterative process for estimating the mean and dispersion parameters. We also present simulation studies for the biases of the MLEs.     

Reversible jump Markov chain Monte Carlo algorithms for Bayesian variable selection in logistic mixed models

In this article, to reduce computational load in performing Bayesian variable selection, we used a variant of reversible jump Markov chain Monte Carlo methods, and the Holmes and Held (HH) algorithm, to sample model index variables in logistic mixed models involving a large number of explanatory variables. Furthermore, we proposed a simple proposal distribution for model index variables, and used a simulation study and real example to compare the performance of the HH algorithm with our proposed and existing proposal distributions. The results show that the HH algorithm with our proposed proposal distribution is a computationally efficient and reliable selection method.     

Conditional covariance penalties for mixed models

The prediction error for mixed models can have a conditional or a marginal perspective depending on the research focus. We introduce a novel conditional version of the optimism theorem for mixed models linking the conditional prediction error to covariance penalties for mixed models. Different possibilities for estimating these conditional covariance penalties are introduced. These are bootstrap methods, cross-validation, and a direct approach called Steinian. The behavior of the different estimation techniques is assessed in a simulation study for the binomial-, the t-, and the gamma distribution and for different kinds of prediction error. Furthermore, the impact of the estimation techniques on the prediction error is discussed based on an application to undernutrition in Zambia.