Response Results of Lottery Buyer Behavior Surveys: In-Home vs. Point-of-Purchase Interviews

This paper reports the response results of surveys on lotterypurchasing behavior. Data are based on answers generated fromtwo probability samples: a national, random sample of 1,646households (in-home survey) and a point-of-purchase sample of520 respondents. Results show that answers to the point-of-purchasesurvey were more accurate at half the cost of in-home interviews.The surveys were undertaken in Israel, but have implicationsfor those wishing to sample lottery purchasers in other countries.     

SERVICE SYSTEM DESIGN FOR THE PROPERTY AND CASUALTY INSURANCE INDUSTRY

This paper describes the changes that are forcing property and casualty insurance firms to rethink their service system design and in particular their distribution strategies. A set of questions related to distribution that are uppermost in the minds of executives in this industry are presented along with a literature survey of models that can be used to answer some of these questions. Based on the survey, a normative framework for designing the distribution system is proposed. Qualitative and quantitative analysis based on the proposed framework is presented along with empirical data to demonstrate the usefulness of the framework. The paper concludes with an agenda for further research.