Measurement biases in user involvement research

Considerable research has been conducted to demonstrate user involvement's effect on information system success. User involvement and system success typically have been measured by asking users for their perceptions of these variables. This paper reports on a field study conducted to investigate the possibility that this approach to measuring study variables tends to overstate the benefits of user involvement. The link of user involvement to user satisfaction is found to be significantly weaker when user involvement is assessed by systems analysts than when it is self reported. Further, this difference is found to be greater for systems with few users than for systems with many users. The findings suggest that common method variance and self-serving bias may have overstated the apparent benefits of user involvement in past research on information systems. Suggestions for future research are presented.     

Reforming the South African health care system

South Africa's success in reforming its health care delivery system will depend very largely on its success in reforming its shattered political and economic structure. In this article, the author describes the social, political, and economic factors that dominate the South African scene and suggests the alternative courses that are available to bring the country out of its apartheid past. Both South Africa and its internal and external critics will have to approach the task with patient understanding and flexibility to achieve lasting and satisfactory results.     

“Marrying off” children as a developmental stage

Conclusion Marrying off the children is an important developmental stage in adulthood. Part of the very long and complex stage described by Erik Erikson as Generativity vs. Stagnation, this stage, like many earlier life stages, can be understood to give rise to a normative adult crisis that is destabilizing and anxiety-provoking. The marriage of one's offspring requires an ongoing transformation of parental narcissism, part of a developmental process that is intrinsic to parenthood. Issues of selfesteem are revived and reworked during this period. Traditional theory looks to oedipal rivalry or drive conflict of some kind to explain the anxiety at this time. An expanded understanding of narcissism, provided by Kohut and Elson has given us a broader view of these phenomena.The experience of hurt and sadness at a time when there is reason to celebrate can be a profoundly lonely and bewildering experience. As informed clinicians we can alleviate some of the loneliness and guilt about these feelings by understanding the challenge to the self that the marriage of adult children may represent.