RFM customer analysis for product-oriented services and service business development: an interventionist case study of two machinery manufacturers

Journal of Management and Governance - This study examines how original equipment manufacturers (OEMs) can segment their product-oriented services customers with the help of a recency, frequency,...     

Competing values, tensions and trade-offs in management of nuclear power plants

The specific goal of the study is to look how tensions, competing values and trade-offs manifest in the management of nuclear power plants. Second goal is to inspect how existing frameworks, such as Competing Values Framework, can be used to model the tensions. Empirical data consists of thirty interviews that were conducted as part of a NKS study on safety culture in the Nordic nuclear branch. Eight trade-offs are identified based on a grounded theory based analysis of the interview data. The competing values and potential tensions involved in the trade-offs are discussed.     

Understanding performance measurement dynamism: a case study

This paper elaborates on the notion of performance measurement (PM) dynamism. The paper’s argument is based on a literature review and an interventionist case study. The analysis of the structure of PM dynamism is deepened by using New Institutional Sociology theory as a tool. PM dynamism was found to occur at four different levels: in setting the role of performance measures for decision making in general, in the use of measures, in the selection of measures and within the components of single measures. PM dynamism allows, for instance, measures used only for specific and topical purposes (ad hoc), in contrast to the views presented in the extant literature, which reject measures that are not institutionalized. The use of up-to-date measures, a major implication of understanding PM dynamism more thoroughly, could lead to more efficient strategy implementation and enactment at different levels. The originality of the article consists of identifying the rationale and the levels of PM dynamism and of the consideration that the use of ad hoc measures may have a positive impact on managing performance.     

Subset Selection in Linear Regression using Sequentially Normalized Least Squares: Asymptotic Theory

This article examines the recently proposed sequentially normalized least squares criterion for the linear regression subset selection problem. A simplified formula for computation of the criterion is presented, and an expression for its asymptotic form is derived without the assumption of normally distributed errors. Asymptotic consistency is proved in two senses: (i) in the usual sense, where the sample size tends to infinity, and (ii) in a non‐standard sense, where the sample size is fixed and the noise variance tends to zero.     

Teachers bullied by students: forms of bullying and perpetrator characteristics

The focus of this study is on the forms in which the bullying of school teachers by students manifests itself, the characteristics of the students who engage in the bullying, and the manner in which the students who engage in bullying behave in their own peer relationships. The data was gathered from primary and lower secondary school teachers by means of an Internet survey. The answers of 70 teachers who had experienced bullying by their students are examined. The teachers had been exposed to different forms of bullying by students. They had typically been bullied by male students. In most cases, the bullying had been perpetrated by an individual student or a small group of students. According to the teachers' assessment, the majority of the students who bullied them also bullied their fellow students.     

A marketization process in dispute: An analysis of serviced housing for the elderly in Finland, 2000–14

Marketization can be viewed as a potential response to the economic challenges of the public sector. The present study is focused on the development of marketization in serviced housing for the elderly in municipalities within Finland. Marketization is approached by asking the question: What kind of municipality‐level factors are associated with marketization and its development? The data consist of 290 municipalities and cover the years 2000–14. According to the study, the size of the municipality, the political distribution of the municipality council, and the economic situation of the municipality are found to be associated with marketization. More preciesly, the municipality size was found to be a kind of prism, which creates two different realities when it is linked with political distribution and transfers. In the case of big municipalities, the big share of Green‐Left council members on municipality councils has been associated with a low level of marketization. However, in the case of small‐ and medium‐sized municipalities, the low level of marketization has been associated with the government statutory transfers between the state and municipalities, which has helped smaller municipalities to avoid fiscal stress. In a policy context, the present study suggests that the marketization process can be slowed down by supporting the economically weakest municipalities to avoid fiscal stress. On the other hand, the marketization process can be supported by creating bigger municipalities which are then attractive enough to create an effective market mechanism.     

The EKC Hypothesis Does Not Hold for Direct Material Flows: Environmental Kuznets Curve Hypothesis Tests for Direct Material Flows in Five Industrial Countries

This study analyses the Environmental Kuznets Curve Hypothesis (EKC) with direct material flow data from the USA, Germany, Japan, the Netherlands and Finland in the years 1975 to 1994. Recently, there has been a discussion concerning the relevance of the EKC hypothesis suggesting that also the intensity of material use should decline with income growth. The EKC hypothesis has not been widely tested with direct material flow data, and this paper presents one of the first attempts to do such tests. The results of the empirical hypothesis tests indicate that the EKC hypothesis does not hold in the case of aggregated direct material flows among industrialised countries like Germany, Japan, the USA, the Netherlands and Finland.