Threads across the world: sewing resilience into the fabric of children’s lives

Strengthening the ecological resilience factors in the lives of children that have been abused can help them to navigate the healing process. It is through group work that children can share their “resilience wisdom” with one another as a healing community. There is a dearth of research on cross-cultural resilience programs for children who have been abused. This article explores a group work program that was conducted for one year in Bolivia and Australia. The results from each group reveal the similarities and the differences in outcomes between children from different cultural backgrounds that participated in a resilience group work program.     

Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology

Tourist satisfaction is one of the key factors in determining the success of a tourist destination, since it affects behavioural intentions, such as the willingness to revisit and recommend the destination. Therefore, much research has addressed the measuring of tourist satisfaction, either eliciting positive or negative evaluations of a holiday or destination. The spread between expected positive and negative characteristics can trigger a tourist experience. And the gap between expectations and perceptions will produce a feeling of satisfaction or dissatisfaction (Expectancy-Disconfirmation Paradigm, EDP). Under these conditions, this paper adopts a dual approach, considering tourist satisfaction and dissatisfaction as two distinct constructs; it also proposes a practical methodology, termed 4Q, for measuring these constructs in the field of tourism research. Lastly, two distinct composite indicators relating to Tourist Satisfaction (TS) and Tourist Dissatisfaction (TD) are proposed, for comparing the performance of tourist destinations over space and time, and addressing marketing strategies regarding different tourist segments.