Primary and Secondary Social Services

Summary Against a background of discontent with some aspects of currentorganization of SSDs, a number of criteria for good organizationdesign are offered. Central to these is a questioning of currentassumptions that social workers should normally provide theirservices from generic area offices. In its place a notion ofPrimary (as being those which do demand local neighbourhooddelivery) and Secondary services (as being those which requirea specialized, more concentrated delivery, often in collaborationwith other disciplines) is offered. Detailed suggestions abouthow such a model would look in relation to different clientconditions are made.     

Interaction Between Field and Residential Social Workers

Summary This paper is based upon collaborative project work with a socialservices department aimed at improving interaction and collaborationbetween field and residential social workers. It describes theprinciples upon which it was agreed that interaction shoulddevelop. These include notions of case-accountable staff, acollateral model of interaction between staff and the idea ofone party being identified as a prime care agent. Based on theseprinciples it sets out a model arrangement for clients enteringresidential care which recognizes the need for precision aboutthe nature of key decisions that need to be taken with clientsand the way these decisions should be taken.