Zeroing in on leadership effectiveness: The methodological challenges of benchmarking leadership practices

Business success in the 21st century will be based on the widespread mastery of leadership roles, rather than on the directives of a professional or leadership elite. The first step for systematically enacting a leadership development agenda for our nation is to identify the factors, values or qualities most important to leadership effectiveness. Next, we must improve our understanding of how these guiding ideas and insights translate into what successful leaders do. As we perfect this understanding, we will need to operationally define the best practices of successful leaders. These best practices must then become benchmarks for intensive leadership development efforts.This article considers nine methodological challenges of the first agenda item-identification of the factors, values or qualities most important to leadership effectiveness. To illustrate these challenges, the authors use their own business leadership research as a case study. This research surveys 127 chairmen, chief executive officers, and presidents-a cross section of successful U.S.A. business leaders, including men and women from all parts of the nation who have diverse industry, racial, ethnic and religious backgrounds. The authors identify where methodological improvements are needed to cope with the challenges of leadership research. They suggest important directions for methodological development and propose three minimum standards for future leadership research.     

Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?

Many firms have recently adopted virtual channels, based most notably on the Internet and the phone, to complement the delivery of services to their customers by their existing physical facilities. The success of such multichannel (MC) strategies relies on the alignment of service design decisions—namely those concerning the allocation of service activities to virtual channels—with customers’ MC behavior. Although prior studies have looked at the intensity with which customers use virtual channels, they have not addressed virtual channel use for different types of service activities. In our study, we investigate whether customers’ use of virtual channels for MC services varies with the type of service activities they engage in, and if so, in what way. In doing so, we address two objectives. First, we investigate the impact of accessibility to the physical channel on the degree of use of virtual channels (Internet and phone, aggregated) for different types of activities. Second, we look at channel preferences (Internet vs. phone) for different types of activities when customers do resort to virtual channels to conduct activities. To address our objectives, we develop and test hypotheses regarding customers’ use of virtual channels based on the match between activity attributes (complexity and volume) and channel attributes (access efficiency, interface efficiency, interface richness). Using data from a MC bank, we find that the impact of accessibility to physical channels (specifically, customer distance) on customers’ use of virtual channels, as well as the relative use of Internet versus phone, depend on the type of activities.     

Identity and Ideas: A Roundtable on Identity Politics

This roundtable discussion examines the issue of identity politics and how identity influences and is influenced by gay/queer politics and theory. The participants discuss how identity politics affects political organizing and activism, how different identity communities can build coalitions, how the language related to identity is evolving, and how sexual attractions and practices interact with identity. The discussants look at how the influx into the gay and lesbian movement of new groups that challenge traditional identity boundaries—e.g., bisexuals and transgendered people—is affecting the movement. Finally, the discussants examine how “idea-based” politics may supplant identity-based politics as a new inclusive paradigm.     

Ordering behavior in a supply chain with customers that respond to changes in service level

The presence of service-level-dependent demand has been empirically observed in industry and is well-documented in the literature. How does the implicit contractual existence of such service dependency impact the ordering decisions of upstream suppliers? We conduct three controlled laboratory experiments to study the impact a service-reward mechanism may have on the upstream ordering decisions of those charged with inventory ordering decisions. The multistudy approach provides representations of decision dynamics across a variety of scenarios, from one-shot buys to long-term supply-chain relationships. Our combined empirical results consistently suggest that the service-reward mechanism significantly and systematically elevates order levels and order variability in a manner that increases departure from optimal ordering. This effect is observed even when decision-makers have incentives to maintain a steady ordering pattern with their suppliers. Our findings shed much-needed light on individual ordering responses to, and the associated risks of, service-reward mechanisms.     

Investigating the Effects of Pre‐school Provision: Using Mixed Methods in the EPPE Research

The Effective Provision of Pre‐school Education (EPPE) project is a longitudinal study of young children between the ages of 3 and 7 years. Research began in 1997 and both quantitative and qualitative methods were used to explore the effects of pre‐school education on children’s attainment and social/behavioural development at entry to school, and of any continuing effects on such outcomes at the end of Key Stage 1 (age 7). The sample included over 3,000 children and 141 pre‐school centres drawn from six different types of providers. In addition, a home sample of children who had not attended a pre‐school centre was included. In order to identify the processes that might influence centre effectiveness, observational data were collected and centre managers interviewed. In‐depth case studies of 12 more effective centres were used to explore and illuminate the processes, particularly in relation to pedagogy, associated with better child outcomes. A mixed method approach was adopted to simultaneously answer both confirmatory and exploratory questions, to support user engagement and provide triangulation. The paper argues that the mixed method approach supported the development of stronger research inferences.     

Reclaiming SPSSI's Radical Promise: A Critical Look at JSI's "Impact of Welfare Reform" Issue

Studies of the impact of welfare reform reported in the Winter 2000 issue of JSI uniformly conclude that the results are mixed. Uncritically accepting the "official story" that success can be evaluated by the numbers of former welfare recipients who are working, the researchers, adopting a neutral "objective" perspective, focus on "barriers" to achieving this goal. We argue that this "honest broker" model, in which researchers provide "scientific" data to those in power, neglects the roles of social psychologists as social critics and political activists that were among the diverse perspectives among SPSSI's founders. We call for a rebirth of these more radical orientations and offer examples of research approaches that involve entering into alliances with oppressed groups in society. We hope our critique will stimulate wider discussion about SPSSI's future mission.     

New simulation results for the calibration and inverse median estimation problems

This paper gives the results of a new simulation study for the familiar calibration problem and the less familiar inverse median estimation problem. The latter arises when one wishes to estimate from a linear regression analysis the value of the independent variable corresponding to a specified value of the median of the dependent variable. For example, from the results of a regression analysis between stress and time to failure, one might wish to estimate the stress at which the median time to failure is 10,000 hours. In the study, the mean square error, Pitman closeness, and probability of overestimation are compared for both the calibration problem and the inverse median estimation problem for (1) the classical estimator, (2) the inverse estimator, and (3) a modified version of an estimator proposed by Naszodi (1978) for both a small sample and a moderately large sample situation.     

Coopetitive Buyer–Supplier Relationship: An Investigation of Bargaining Power,Relational Context,and Investment Strategies

This study proposes an analytical approach combined with a behavioral experiment for a joint examination of the competitive and cooperative (i.e., coopetitive) relationship between a buyer and a supplier. Specifically, the article considers the scenario in which the buyer and the supplier invest in strategic capabilities to increase their relative bargaining power. The article examines how dynamic investments in strategic assets are influenced by the locus of bargaining power and by the underlying context (synergistic vs. adversarial) of the interfirm relationship. The dynamic evolution of bargaining power is also examined. A dynamic game model is considered to examine the evolution of investment strategies in critical resources and to investigate the issues of bargaining power in a buyer–supplier dyad. Equilibrium expressions for the investment strategies of the buyer and the supplier are presented and their implications for buyer–supplier relationships are examined. The behavioral experiment complements the analytical model and examines the correspondence between optimal behavior suggested by the analytical model and the boundedly rational behavior of decision makers in an experimental context. The results from the model and behavioral experiments suggest that the strategies are a function of the risk‐adjusted returns obtained from investments. The experiment shows that, in a synergistic relational context when the buyer maintains bargaining power, the investment shifts of the buyer and the supplier accord well with theoretical predictions. In an adversarial relational context, the results of the experimental study do not correspond well with that predicted by the theoretical model. The implications of the results are discussed and directions for future research are presented.