Access to social services as a rite of integration: Power,rights, and identity

Access to social services is a multifaceted and multifactorial process, involving social policy lines, services organization, and professional front line practices. It appears to have a crucial role in how personal social services work: depending on the way the process is handled, access to social services could provide a bridge to an inclusive and solidarizing community or worsen discrimination and marginalization. Many underline how studying the actual encounters between citizens and practitioners can provide a privileged site to highlight the interconnections between the abovementioned factors. This is the focus of our research that explored access in a specific Italian region using a case study strategy. After a pilot study, the main points of access to social services were identified, and three units were selected as best examples of different approaches. The three units were explored using mainly qualitative methods inspired by ethnography. We were able to gain in depth understanding of three cultural approaches to access, defined as the “ethical duty,” the “good organization,” and the “professional approach” and reach an in‐depth understanding of their impact on access. There is a vast literature on the power of street‐level bureaucrats, seen as similar to gatekeepers. However, our research suggests that specific organizational cultures also play an important part: different organizational cultures may impact the implementation of local social policy, the organizational procedures, and social workers' practices.     

Images of Contract: An Empirical Study of the Use of Theory in Practice

Correspondence to Dr Silvia Fargion, Social Work Unit, Faculty of Sociology, University of Trento, Via Verdi 26, 38100 Trento, Italy. E-mail: silvia.fargion{at}soc.unitn.it Summary Based on a project on the use of contract work by practitionersin Family Support Services in Italy, this article addressesthe relation between theory and practice from a language perspective.Practitioners' representations illustrate two main ways of interpretingthe concept of contract, one focusing on the agreement betweenclient and practitioners, the other on a structured way of working.These two images of contract appear connected to different ‘languagegames’, that is frameworks practitioners use to make senseof their work. This finding casts doubts on the very possibilityof conjugating, in concrete practice, empowering approacheswith a highly structured way of working, as the contract methodand other approaches in social work attempt to do. The researchalso shows how theoretical concepts can be reinterpreted andused in different ways by practitioners, consistent with thebroader languages that social workers adopt to communicate about,and make sense of, their work.     

Developing Entrepreneurship in Social Work Through International Education. Reflections on a European Intensive Programme

This paper addresses the issue of introducing training on entrepreneurial skills in social work education and illustrates the opportunities offered for doing so by international courses. It presents a critical reflection on the concept of entrepreneurship in social work based on the case of a European Intensive Programme within the Erasmus scheme. It explores the potential of using active experiential learning methods in an international environment and of creating a situation where participants are confronted with ‘real world’ problems so that they can develop entrepreneurial skills. The paper argues that experiences of this kind provide new stimuli and contribute substantially to developing an entrepreneurial mentality, by which is meant innovative and proactive attitudes as well as skills to develop the resources with which to face social problems in an adverse context.     

Social work promoting participation: reflections on policy practice in Italy

One of the core dimensions of social work practice, identified since its establishment as a professional endeavour, is concerned with political action. Nonetheless, policy practice, which entails that social workers should connect their work with individuals, as in traditional casework, to wider political action, is often perceived as marginal in everyday practice. This paper connects views on social work policy practices to the context provided by the ways social policies are actually constructed in Italy. A research study on governance processes across Italy, addressing the main actors involved in social policy-making, reveals that in fact practitioners’ political action is differently represented within different frameworks, ranging from being seen as a near impossibility, to being perceived as a crucial factor in the policy-making processes. If context and cultures play such a relevant role, synergistic work at different levels and by all the different actors in the social work community is required if we want social workers to be able to express their potential fully in the political arena.     

Synergies and tensions in child protection and parent support: policy lines and practitioners cultures1

Social workers' interventions in support of children and their families have often proved a minefield of sort, filled up with conflicting demands, expectations and tasks. This paper sets the resulting debate in the context of both social policy orientations and social work cultures. It argues that partnerships between families and practitioners have to be understood as the result of a complex set of factors. Data from a qualitative study of social work professional cultures suggest that among practitioners, policy orientations intertwine with different styles of conceiving social work; accordingly, professional cultures play an important part in connecting, or failing to connect, child protection and family support.