Team Building, Inter-agency Team Development and Social Work Practice

Correspondence to Paul Iles, Human Resources Strategy Lecturer, Open Business School, Open University School of Management, Walton Hall, Milton Keynes, MK 76A Y Summary The need to improve the effectiveness of working teams in socialwork practice has often been recognized, and a variety of teamdevelopment techniques exist which aim to develop teamwork skills.Some of the more important techniques are reviewed, along withthe evidence for the effectiveness of team development strategies.Such approaches have however primarily been employed with teamsin single autonomous organizations, and their transferabilityto multi-disciplinary or inter-agency teams remains problematic.Drawing on an intervention with a Community Drug Team involvingsocial work, health and other professionals, and an action researchproject designed to promote better collaboration between hospitalsocial workers and nursing staff in a hospital maternity unitante-natal clinic, a framework for inter-agency team developmentis described and its relevance for social work practice discussed.     

The Referral Process: A Study of Working Relationships between Antenatal Clinic Nursing Staff and Hospital Social Workers and their impact on Asian Women

P. A. lles. Open Business School, Open University School of Management, Walton Hall, Milton Keynes MK7 6AA. Summary A Study of an intervention in a Bradford hospital antenatalclinic designed to improve working relationships between nursingstaff and hospital social workers is described. A statisticalanalysis indicated that referral rates from the antenatal clinicwere rather low, especially for women of Asian origin. Questionnaireand interview survey data established the importance of nursingstaff perceptions of both the social work role and of Asianwomen clinic users as important determinants of whether nursesmade a social work referral. Survey feedback to social workstaff led to the physical placement of a social worker at theclinic booking-in sessions, in order to improve working relationshipsbetween nurses and social workers and thereby hopefully improvereferral rates. This intervention was relatively unsuccessful,and this relative failure is related to the literature on interorganizationaldevelopment and inter-agency team building in order to identifyfactors which might make for success in inter-agency collaborativeprojects.