Framing Inflation and Investment: The New York Times and the Cultural Context of a Local Housing Market

Examining the work of local media can be a valuable starting point for exploring the institutionally shaped cultural contexts within which local housing markets are embedded and for shedding light on market phenomena like local housing bubbles. This paper draws on a qualitative analysis of articles published in the Real Estate section of the New York Times to explore some of the meanings about homeownership, home-buying, and market behavior that were institutionally reinforced in New York City during a period of growing unease about the direction of the local market. Through the use of framing analysis, I conclude that the New York Times symbolically reinforced the contradictory role that real estate, ??the secondary circuit of capital?? plays in the economy.     

The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda

Over the last three decades, customer experience (CE) has developed from a burgeoning concept to a widely recognized phenomenon in terms of both research and practice. To account for the complexity of consumption decisions, the CE literature encompasses both the rational information processing approach to consumer decision‐making and the experiential approach, which includes emotions, feelings and sub‐consciousness. The authors classify and examine CE research on two levels. Studies on static CE analyze experiences during touchpoints at one point in time, while studies on dynamic CE assess how experiences evolve over time. Furthermore, both static and dynamic CE research take place from two distinct theoretical perspectives: the organization and the consumer. As both theoretical perspectives essentially deal with the same phenomenon – the organizational perspective with the creation of CEs and the consumer perspective with the perception of customer experiences – there is potential for a productive symbiosis between them. The authors propose that connecting insights from both perspectives can contribute to a better understanding of what constitutes a CE for consumers and how firms can effectively manage it. First, the authors discuss the development of CE and argue that it has evolved into a broad and fragmented ‘umbrella construct’. Second, after distinguishing and defining static and dynamic CE, they systematically evaluate the state of knowledge in both the organizational and consumer perspectives. Finally, they develop an agenda for future research that integrates the consumer perspective into organizational CE research.     

Comparing the Explanatory and Predictive Power of Intention-Based Theories of Personal Monetary Donation to Charitable Organizations

The theory of reasoned action (TRA) and the theory of planned behavior (TPB) have been found to have predictive capability in a wide range of personal behaviors. The aim of the study is twofold: firstly, to assess the applicability of the TRA, the TPB, and a newly developed revised version of the TPB in the context of individuals’ monetary donations to charitable organizations; and secondly, to compare the explanatory and predictive power of these three theoretical models. Data relating to intention to give monetary donation, attitudes toward helping others and toward charitable giving, social norms, moral responsibility, and perceived behavioral control were collected in the first phase of the study by means of a self-completion mail questionnaire distributed to 432 residents of Riyadh, Saudi Arabia. In the second phase, 1 month later, telephone interviews were conducted with 221 of the first-phase respondents who had agreed to take part in a follow-up survey of their actual monetary-donating behavior. The findings show that the revised TPB is the best of the three models for predicting individuals’ intention to donate and their future monetary-donation behavior, mainly because moral responsibility is included in the theoretical framework. It thus offers superior explanatory and predictive power.     

A Calmly Disruptive Insider: The Case of an Institutionalized Advocacy Organization at Work

Through a case study of a leading service provider organization in Philadelphia, this paper explores the advocacy work of a publicly funded, professionalized, institutionalized nonprofit organization. In this article I relate how in the spring of 2002, staff at the organization responded to a recurring political issue: local business groups were again calling for official action against “aggressive panhandlers” in the downtown district. I use ethnographic and historical data to show that the organization’s institutionalization and ties to the public sector have allowed staff to develop resources and skills for being both contentious claim-makers and influential actors in the institutional political arena.

When dogs meow: An electrophysiological study of lexical–semantic processing in toddlers

The goal of this study was to investigate lexical–semantic processing at an early phase of language development. Adults often communicate with children using infant-directed speech that typically involves lexical and syntactic modifications such as onomatopoeias (Soderstrom, 2007). Here, we asked how and when children start to show an advantage for processing conventional linguistic forms, such as common nouns, and consequently decreasing sensitivity to onomatopoeias. We recorded event-related brain potentials in children of two age groups (16–21 months and 24–31 months) and in an adult control group during the presentation of four conditions in which either common nouns or onomatopoeias were presented auditorily followed by a picture of an either congruent or incongruent object. We focused on the N400 effect, a more negative ERP response to incongruent compared with congruent semantic relations. The younger children showed an N400 effect only for onomatopoeic words, while the older children showed an N400 effect only for common nouns. The adults showed N400 effects for onomatopoeia and nouns. These different N400 effects suggest that onomatopoeia and common nouns are differently organized in children's semantic memory and that the acquisition of linguistic abilities affects and modifies semantic processing of different lexical information.     

Environmental concern and fertility intentions among Canadian university students

Little is known about how environmental concern in young adulthood may shape childbearing attitudes and intentions. Here, we examine the relationship between individual environmental concern, fertility intentions, and attitudes toward reproduction in a sample of Canadian university students, N?=?139. General environmental concern and pollution-related health concerns both predicted a less positive attitude toward having children. Further, attitude toward having children mediated the negative relationship between pollution-related health concerns and personal fertility intentions. This study offers an important early step in empirical examination of the association between environmental concern and fertility.     

The Healthcare Systems of the USA and Canada: Forever on Divergent Paths?

Over all OECD healthcare systems, we identify increasing similarities and common trends, especially with regard to the role of the state. Yet two countries, the USA and Canada, have 'parted at the crossroads' since the 1960s and therefore are quite frequently cited as examples for the opposite trend, i.e. for divergence. According to our position, it is far from evident that this trend has still been dominant in the past 15 years. In our contribution, we show that the USA and Canada have become more similar regarding the role of the state in financing, service provision and the regulation of healthcare systems. Furthermore, the article investigates potential explanations. We find that a most influential explanatory factor is the healthcare system itself, its deficiencies and functional requirements as reflected in the specific system type. As the system types of the USA and Canada vary, so too do their adaptive responses to problem pressure. By systematically acquiring non-system-specific elements, i.e. characteristics which were originally less developed or completely absent, the systems grow more similar and therefore converge.     

Conceptualising service integration for inclusive activation: Exploring transferal and translation of models from health care

Conceptual frameworks are important for advancing systematic understanding in a field of research. Many conceptual models have been developed to study service integration, but few have addressed activation. Based on an outline of the literature on the integration of labour market services, we explored two complementary conceptual models from integrated care and assessed whether the models could be transferred to the context of inclusive activation. The transferral of conceptual models is contingent upon whether the significant features of inclusive activation are like those of health care, and whether barriers to integrated labour market services are considered. We argue that the models facilitate a more analytical focus on service integration. Nevertheless, the models must be adjusted to account for the significant position of workplaces and employers, the importance of frontline professionals' knowledge base, the co-production of service provision and the values characterising the service encounters.