Heuristic methods for the analysis of managerial problems

Problem analysis is a critical element of managerial problem solving that has not been included in or explicated by traditional stage models of the process. This paper argues that an analysis stage is needed to develop the implications of a problem's definition and to direct the selection and pursuit of solution strategies. Problem analysis is a beuristic activity. The paper explains and applies seven heuristic methods of analysis to a classic management case, generating a richer understanding and broader set of solution alternatives. Strategies for future research on problem analysis are discussed.     

Understanding the experience of moving a loved one to a long-term care facility:family members' perspectives

This project was designed to develop an understanding of family members' experiences of moving a loved one to a long-term care facility and to identify ways in which facilities might help ease this process. Twenty-one semi-structured interviews were conducted with family members who had recently moved a relative into one of three long-term care facilities in Southern Ontario, Canada. Several factors appeared to contribute to the overall experience of the move to long-term care and either served to impede or facilitate a positive transition for families. These factors included: the experience during the waiting process, preparation for the move, ease of the actual move, control over decisions, communication throughout the process, support from others, and family and resident perceptions and attitudes towards the move. Easing the difficult aspects of moving a loved one to a long-term care setting can be facilitated with better preparation and support from facilities and community services.