Managing testing activities in telecommunications: A case study

This paper examines ways of managing testing more efficiently and effectively. The importance and the workload of testing have been growing constantly in the telecommunication industry, as a result of shorter product lifecycles and decreased time-to-market. At the same time, the complexity of products has increased with a decrease in physical dimensions. Managers face enormous challenges in developing knowledge and effective testing processes. This case study proposes the application of two models, a testing optimization model and an extended V2M2 (Verification Validation Maturity Model) model, for managing the value of testing. In the empirical part of the study, the present state of testing management is examined.     

Dynamic heterogeneity: a framework to promote ecological integration and hypothesis generation in urban systems

Urban areas are understood to be extraordinarily spatially heterogeneous. Spatial heterogeneity, and its causes, consequences, and changes, are central to ecological science. The social sciences and urban design and planning professions also include spatial heterogeneity as a key concern. However, urban ecology, as a pursuit that integrates across these disciplines, lacks a theoretical framework that synthesizes the diverse and important aspects of heterogeneity. This paper presents the concept of dynamic heterogeneity as a tool to explore how social and ecological heterogeneities interact and how they together act as both an outcome of past interactions and a driver future heterogeneity and system functions. To accomplish this goal, we relate heterogeneity to the fundamental concept of the human ecosystem. The human ecosystem concept identifies key processes that require operationalized models of dynamic heterogeneity in three process realms: the flow of materials, the assembly of urban ecosystem biota, and the locational choices humans make concerning land. We exemplify a specific dynamic model of heterogeneity in each of these realms, and indicate a range of complementary statistical approaches to integrate the drivers and outcomes of dynamic heterogeneity across the three realms. We synthesize a hierarchical framework for a theory of dynamic urban heterogeneity, noting its complementarity to other major urban theories and general model approaches. We hypothesize that human actions and structures amplify the dynamics of heterogeneity in urban systems.     

WOMEN'S WORK IN THE INFORMATION ECONOMY: The case of telephone call centres

This paper is concerned with the work experiences and career opportunities of women employed in technology-intensive offices known as telephone 'call centres'. Call centres have grown rapidly across Europe in recent years, creating a significant number of new jobs and receiving considerable attention within the media, business and academic communities. However, despite the fact that the majority of call centre jobs have been taken by women, researchers have so far paid little attention to their position in this new 'industry'. The article addresses this research gap. In particular, it is concerned with the question of whether call centre work is offering women new opportunities for skill development and career progression, or whether a more familiar trend is taking place in which women are being drawn into a highly routinized, 'de-skilled' and de-valued area of work. The paper also uses the specific example of call centre work in order to reflect on broader issues about the changing nature of women's work and employment in the so-called 'information economy'.     

The urban watershed continuum: evolving spatial and temporal dimensions

Urban ecosystems are constantly evolving, and they are expected to change in both space and time with active management or degradation. An urban watershed continuum framework recognizes a continuum of engineered and natural hydrologic flowpaths that expands hydrologic networks in ways that are seldom considered. It recognizes that the nature of hydrologic connectivity influences downstream fluxes and transformations of carbon, contaminants, energy, and nutrients across 4 space and time dimensions. Specifically, it proposes that (1) first order streams are largely replaced by urban infrastructure (e.g. storm drains, ditches, gutters, pipes) longitudinally and laterally within watersheds, (2) there is extensive longitudinal and lateral modification of organic carbon and nutrient retention in engineered headwaters (3) there are longitudinal downstream pulses in material and energy exports that are amplified by interactive land-use and hydrologic variability, (4) there are vertical interactions between leaky pipes and ground water that influence stream solute transport, (5) the urban watershed continuum is a transformer and transporter of materials and energy based on hydrologic residence times, and (6) temporally, there is an evolution of biogeochemical cycles and ecosystem functions as land use and urban infrastructure change over time. We provide examples from the Baltimore Ecosystem Study Long-Term Ecological (LTER) site along 4 spatiotemporal dimensions. Long-term monitoring indicates that engineered headwaters increase downstream subsidies of nitrate, phosphate, sulfate, carbon, and metals compared with undeveloped headwaters. There are increased longitudinal transformations of carbon and nitrogen from suburban headwaters to more urbanized receiving waters. Hydrologic connectivity along the vertical dimension between ground water and leaky pipes from Baltimore??s aging infrastructure elevates stream solute concentrations. Across time, there has been increased headwater stream burial, evolving stormwater management, and long-term salinization of Baltimore??s drinking water supply. Overall, an urban watershed continuum framework proposes testable hypotheses of how transport/transformation of materials and energy vary along a continuum of engineered and natural hydrologic flowpaths in space and time. Given interest in transitioning from sanitary to sustainable cities, it is necessary to recognize the evolving relationship between infrastructure and ecosystem function along the urban watershed continuum.     

Disability identity and attitudes toward cure in a sample of disabled activists

This study investigates the assumption that disabled people want improvements in their functional abilities, or complete cures. Contrary to this assumption, many disabled activists are found to have attitudes in which they refuse treatment that promises a cure. In order to explain this attitude, different sources of disability identity are isolated as potential predictor variables. A multivariate model reveals that self-identity related to a personal affirmation of disability is a significant predictor of refusal of treatment, as is the age of onset of disability. Implications for interactions with medical professionals and utility-based modeling of medical treatment seeking are discussed.