Public Multichannel Management – an Integrated Framework of Off- and Online Multichannel Government Services

Government institutions have introduced multichannel environments over time following trends and technological innovations. These public multichannel environments often neglect specific channel characteristics and potentials and thus miss the opportunity to make full use of a strategic channel integration and combination with a focus on customer value creation. This study offers a systematic approach to establish an integrated public multichannel system not only taking into account user preferences, habits and their environment, but also the respective channel issuer and the characteristics of channels and public interfaces. Against this background, the study presents a systematic approach to expand services and channels according to their capacities, and provides academics and practitioners with a framework on public multichannel strategies.     

Systemische Resilienz – Die Perspektiven und das Resilienz-Quadarat

In the article results of resilience research are presented and a systemic concept of resilience is derived, which differentiates the term from other models regarding psychic health. The resilience square shows essential factors for resilience. Based on this the idea of resilience is transferred to systems and organizations. The article deepens the resilience approach of Mohr (2016).     

Trans Bodies and the Failure of Mirrors

This project applies and expands Gallagher’s (2005) theories concerning body image and body schema to the concept of gender in general and in particular how understanding gender through this lens can be used to aid transgender people in understanding their own gender. In addition, the paper discusses the effects of gender-incongruent mirroring for transgender and gender nonconforming persons’ ability to know their own feelings and its role in the development of shame. In furthering the understanding of gender and self-knowledge, the concepts of tacit knowledge and phantom limbs reveal how one comes to know gender as a fundamental aspect of the self.     

DOES WHOM YOU KNOW MATTER? UNRAVELING THE INFLUENCE OF PEERS' NETWORK ATTRIBUTES ON ACADEMIC PERFORMANCE

This paper examines how students' network size, distance, prestige, and connections to influential individuals impact academic performance. Larger and closer networks facilitate information exchange, but may also increase distractions that decrease productivity. We resolve this ambiguity using administrative data from a business school that features random assignment of students to multiple overlapping sets of peers, allowing us to calculate degree, closeness, eigenvector, and Katz‐Bonacich centrality for each node. We find that increasing closeness centrality within the network negatively affects student performance measured by grade point average, suggesting that synergy reduction and information processing costs outweigh benefits from greater information access. (JEL I23, L14, L23)     

Conceptualising and Measuring Social Cohesion in Africa: Towards a Perceptions-Based Index

Social cohesion is a key concept in development studies. Weak social cohesion is often related to slow economic growth and (violent) conflict. So far few attempts have been made to measure this complex concept in a systematic manner. This paper introduces an innovative method to measure national-level social cohesion based on survey data from 19 African countries. We distinguish three dimensions of social cohesion; i.e. the extent of perceived inequalities, the level of societal trust, and the strength of people’s adherence to their national identity. Importantly, our Social Cohesion Index (SCI) is based on individuals’ perceptions vis-à-vis these three different dimensions of social cohesion rather than certain macro-level ‘objective’ indicators such as GDP/capita or Gini-coefficients. We develop two social cohesion indices: a national average SCI and a Social Cohesion Index Variance-Adjusted (SCIVA); the latter one takes into account the level of variation across different ethnic groups within countries. The SCI and SCIVA are computed for and compared across nineteen African countries for the period 2005–2012 on the basis of Afrobarometer survey rounds 3, 4 and 5. We also investigate quantitatively the relationship between countries’ levels of social cohesion and the occurrence of a range of conflict events. As expected, we find that countries with low levels of social cohesion in a particular year according to our SCI are more likely to experience a range of different violent conflict events in the subsequent year.     

Short Break and Respite Services for Disabled Children in England: Comparing Children's and Parents' Perspectives of Their Impact on Children

Researchers, health and social care workers often seek to understand the perspectives of children; but gathering views directly from children can present difficulties. Parents are often asked to provide accounts of children's feelings or opinions on the assumption that their proxy reports are accurate and unproblematic. This qualitative thematic analysis of open‐question responses from 352 parents and 73 disabled children examines their accounts of the impact of short break services on disabled children. Participants' perspectives differed; children tended to describe immediate outcomes such as enjoying activities and participation; parents acknowledged these, but focused on longer term developmental outcomes for children.     

Counting Child Domestic Servants in Latin America

This paper summarizes trends in the use of child domestic servants in six Latin American countries using IPUMS-International census samples for 1960 to 2000. Child domestics are among the most vulnerable of child workers, and the most invisible. They may be treated kindly and allowed to attend school, or they may be secluded in their employers' home, overworked, verbally abused, beaten, and unable to leave or report their difficulties to kin. Estimates and imputations are based on labor force and relationship-to-head variables. We find that domestic service makes up a substantial fraction of girls' employment in some countries. We also analyze trends in live-in versus live-out status and school enrollment of child domestic servants. While all child workers are disadvantaged in enrollment relative to non-workers, domestics are sometimes better off than non-domestic workers. In some samples, live-ins are more likely to go to school than live-out child domestics. In others, they are substantially worse off.     

Modified minimax estimation of regression coefficients

Working with the linear regression model (1.1) and having the extraneous information (1.2) about regression coefficients the problem exists how to build estimators (1.3) with the risk (1.4) which enable to utilize the known information in order to reduce their risk as compared with the risk (1.6) of the LSE (1.5). Solution of this problem is known for the positive definite matrix T, namely in form for estimators (1.8) and (1.10).First, it is shown that the proposed estimators (2.6),(2.9) and (2.16) based on psedoinversions of the matrix L represent the solution of the problem of the positive semidefinite matrix T=L'L.Further, the problem of interpretability of estimators in the sense of the inequality (3.1) exists; it is shown that all mentioned estimators are at least partially interpretable in the sense of requirements (3.2) or (3.10).