Information Technology in Public Services: Towards the Contractual Organization?

The growing trend towards information technology (IT) outsourcing is analysed within the UK public sector. The paper first details the research findings on factors influencing the degree of success experienced in a range of IT outsourcing deals. These factors are then utilized as a framework for analysing and discussing two case histories—of selective and large-scale IT outsourcing—drawn from different parts of the public sector. Both demonstrate how distinctive public-sector contexts influence the direction and degree of outsourcing. At the same time they highlight a range of managerial and organizational issues raised by moves towards contractual, core competence forms of organizing. Selective outsourcing is revealed as effective provided key decisions and actions are taken. The large-scale outsourcing case raises a number of critical issues not just for how it can be conducted in public-sector contexts, but also about the efficacy of such arrangements in terms of cost savings, possible over-dependence on a few suppliers, and ability to respond flexibly to changing political requirements and legislation.     

Cognitive distortions predict future gambling involvement

Disordered gambling is best conceptualized as a continuum of severity. Previous research has demonstrated the utility of studying individuals at all points of this spectrum. The sequence of the development of gambling problems and change in gambling involvement along this continuum of severity is not well understood. The present study examined the interplay between cognitive distortions and gambling involvement in a population sample recruited in Alberta, Canada. Data from 1372 participants over 4 assessment waves (5 years) were used to generate a 2-factor latent structure using gambling fallacies and gambling involvement measurements. Structural equation modelling showed that cognitive distortions more strongly predicted future gambling involvement than the reverse relationship, using the comparative fit index (CFI) and the root mean square error of approximation (RMSEA) to assess the models. In addition, cognitive distortions declined over time, whereas gambling involvement remained stable. The results of the study suggest that focusing primarily on cognitive mechanisms in public health initiatives for gambling disorders may be a more effective strategy than focusing on behavioural solutions.     

The Association Between Adolescent Life Satisfaction, Family Structure, Family Affluence and Gender Differences in Parent–Child Communication

The study sought to examine young people’s life satisfaction in the context of the family environment, using data from the 2006 HBSC: WHO-collaborative Study in Scotland (N = 5,126). Multilevel linear regression analyses were carried out for 11-, 13- and 15-year old boys and girls, with outcome measure ridit-transformed life satisfaction. The study found there to be a relationship between family structure and life satisfaction for boys and girls aged 13 and 15 years. Family affluence mediated this relationship, however the extent of this mediation depended both on age and gender. For both boys and girls at all ages, life satisfaction was more strongly associated with parent–child communication than with family structure or family affluence. After adjustment for risk/health behaviours and attitudes towards peers and school, family structure remained significant for boys aged 13 years only. Whereas difficult parent–child communication acted as a risk factor of low life satisfaction for boys and girls, easy communication acted as protective factor among girls only.     

The Management of Workplace Conflict: Contrasting Pathways in the HRM Literature

This paper reviews the human resource management literature on the management of workplace conflict. It suggests that workplace conflict is commonly viewed in the literature as a symptom of management failure: the notion that conflict may be intrinsic to the nature of work because employees and managers have hard‐to‐reconcile competing interests is given short‐shrift. At the same time, the paper identifies important differences in the literature, which the authors call ‘pathways’, about the best methods to manage problems at the workplace. It is argued that four contrasting pathways can be detected in the literature with regard to how organizations approach workplace conflict management practices. Each pathway is examined fully and their respective strengths and weaknesses are assessed.     

Evaluating Application Service Provisioning Using System Dynamics Methodology

Despite the hype surrounding the value‐added potential of e‐business for contemporary firms, the recent technology downturn was marked by poor customer satisfaction from investment in e‐business initiatives. An apparent mismatch between customer expectations and vendor offerings suggested a lack of appropriate methods and techniques for evaluating e‐business. This article draws from a longitudinal research study on the deployment, hosting and integration of application service provisioning (ASP), an e‐business model targeted mainly at small and medium‐sized businesses (SMBs). Using system dynamics as a methodology that addresses the inherent complexity of the ASP model, the article demonstrates how a series of complex inter‐relationships between key performance indicators (KPIs) will impact the business value for customers from ASP vendor products and services. The lessons from this research will be particularly relevant for existing and future ASP vendors and customers.     

Revisiting management innovation and change programmes: strategic vision or tunnel vision?

The information systems (IS) and management literature, broadly conceived, is replete with management innovation and change programmes. All are designed to enhance business performance and competitive advantage. This paper examines five approaches which have been developed in the post-war period to improve business performance. They are Total Quality Management (TQM), Just-In-Time production management (JIT), Activity Based Costing (ABC), Business Process Re-engineering (BPR), and Process Innovation. By comparing and contrasting these approaches, it is found that considerable overlap exists in their scope, style, content, aims and objectives. In view of this, the paper argues that instead of re-inventing the wheel every few years with a new management innovation and change panacea or fad, a broader, inter-disciplinary perspective should be adopted which seeks to understand the wider ideological, historical and empirical perspective which underpins these ideas. This is instead of the tunnel vision approach which seeks only to place these ideas in a narrow organisational or managerial context.     

Investing in CAD: a case of ad hoc decision-making

There is growing evidence to suggest that the success of new technology is linked to whether it is introduced as part of an overall corporate strategy or alternatively as an ‘ad hoc’ response to falling profits, extended lead-times and reduced productivity. Interviewing engineering managers in leading electronics and engineering companies including BICC, Ferranti, Rolls Royce, British Aerospace, Thorn EMI and others, the author found that investment in computer-aided design was not always implemented in line with corporate strategy, but instead as part of a sub-strategy, the success of which was usually constrained by the accounting methods used to justify it as well as the attitudes adopted by senior managers. In discussing these issues, the article compares British and Japanese managements' approach to new technology and questions the validity of traditional capital budgeting methods.