Application Review of Journey Mapping

Journey Mapping is a unique Internet-driven program evaluation tool supporting both qualitative and quantitative data collection. Successful implementation of the tool requires minimal training. The Journey Mapping website is updated on a regular basis to include new features; all users log on and work with the latest version. Journey Mapping supports collection of program outcome data, as well as data for program refinements. Realizing the full potential and benefits of Journey Mapping may depend on integrating the system with staff job designs and the overall mission of the program.     

Staff and client perspectives on the Journey Mapping online evaluation tool in a drug court program

The purpose of this study was to assess staff and client perspectives on the Internet-based Journey Mapping program evaluation tool. A drug court program was chosen for a case study research design. Six staff and 10 clients participated in interviews and observations, and also responded to a questionnaire. A staff survey provided additional data. The study revealed evidence that (1) Journey Mapping was user-friendly, saved time, promoted positive thinking, facilitated communication, increased learning, and created client voice; (2) Journey Mapping, as a program evaluation tool, supported both administrative and treatment functions of the drug court; and (3) Journey Mapping's positive orientation supplied momentum for clients’ treatment progress. Journey Mapping's distinctive technology offered a viable option for including narrative methods along with quantitative methods in program evaluation.