The restructuring of career paths in large service sector organizations:'delayering', upskilling and polarisation1

Drawing on detailed case studies of four large service sector organizations this paper finds little evidence of training provision that links skills development with incremental career progression. Past policies of ‘delayering’ have opened up a ‘gap’ in the job ladder and this has both increased the organizational costs of formal training and reduced the likelihood of informal on‐the‐job training being seen as the basis for promotion to the next level. Managers are thus faced with the challenge of how to establish a new set of premises upon which to strengthen the workforce's loyalty and commitment to the organization, in the context of problems of high staff turnover and low job satisfaction. What we find is a greater emphasis on certificated training provision. However, in the absence of a transparent career path employers rely on more intensive techniques of appraisal and selection of workers for a ‘winner‐takes‐all’ career path. Given the importance of skills acquisition as an important building block of the ‘learning society’, our findings suggest that policymakers in Britain cannot rely solely upon the employer to bridge the skill gap evident in large service sector organizations.     

Determinanten regelkonformen Verhaltens am beispiel des Strassenverkehrs

The main role of traffic police enforcement can be seen as preventing road users from committing offences, which can be related to road crashes and injuries. As the operating principle underlying the impact of police enforcement a deterrence effect has been discussed repeatedly, whereas from a sociological perspective the importance of “Norm Internalisation” has been emphasised. Thus, the present paper aims at comparing the influence of “Norm Internalisation” and the variables constituting the deterrence effect on the compliance with rules in road traffic. Based on a secondary analysis of data from a project on behavioural determinants of police surveillance carried out by the “Institute of Applied Transport and Tourism Research” (IVT) on behalf of the Federal Highway Research Institute (BASt) an operationalisation of the construct “General Norm Orientation” is developed. In several subsequent steps of statistical analysis patterns of correlations with variables from Opp’s “Theory of Law Obedience” are revealed. Results show a sufficiently high internal consistency (α = 0,82) of the scale “General Norm Orientation” and significant correlations with variables from Opp’s theory. The directions of these correlations are as expected and confirmed by multivariate analyses. Results are discussed with respect to their implications for influencing road users’ behaviours.     

‚The Good, the Bad, and the Ugly‘

According to the most influential contribution of recent years to the comparative study of advanced welfare states, Esping-Andersen’s ’Three Worlds of Welfare Capitalism‘, the welfare state basically comes in three variants: as a social-democratic, a conservative, or as a liberal regime. Yet, at a closer look, in particular the ’conservative‘ regime-type represents a highly problematic category. The article claims that the major problems of Esping-Andersen’s typology and theory originate from his sole focus on the class conflict and his neglect of the religious cleavage. Major theoretical contradictions and empirical puzzles of his approach can be solved if we take not only the impact of the catholic social doctrine on the development of the welfare state into account, but consider also the influence of social protestantism, especially that of protestant dissent and of protestant non-conformism. The paper substantiates this claim with data for the early formative period of the welfare state (1890–1920) as well as for the high-time of the welfare state from the 1960s to the 1990s.     

Generationswechsel im Management ost- und westdeutscher Unternehmen

Currently, in the top-management of German enterprises a generational shift is taking place. The paper looks at the consequences of this change concerning the future of the ‘German model of capitalism’. Are the managers of the new generation still holding on to the traditional German management culture or are they orienting themselves more strongly towards the US-American shareholder-value model? In order to clarify this question, the existing empirical results of management research are systematically evaluated. According to the results of this analysis we are not going to face a far-reaching Americanization of the management culture. However, under the pressure of globalization a significant differentiation between management culture in large enterprises on the one hand and management culture in small and medium-sized enterprises on the other hand occurs. While managers of large enterprises adopt elements of the American management model to a great degree, German management seems to become even more accentuated in the culture of small and medium-sized enterprises. In the context of this recent development existing differences between the management in Eastern and Western German enterprises dissolve along with the alternation of generations.