Zeroing in on leadership effectiveness: The methodological challenges of benchmarking leadership practices

Business success in the 21st century will be based on the widespread mastery of leadership roles, rather than on the directives of a professional or leadership elite. The first step for systematically enacting a leadership development agenda for our nation is to identify the factors, values or qualities most important to leadership effectiveness. Next, we must improve our understanding of how these guiding ideas and insights translate into what successful leaders do. As we perfect this understanding, we will need to operationally define the best practices of successful leaders. These best practices must then become benchmarks for intensive leadership development efforts.This article considers nine methodological challenges of the first agenda item-identification of the factors, values or qualities most important to leadership effectiveness. To illustrate these challenges, the authors use their own business leadership research as a case study. This research surveys 127 chairmen, chief executive officers, and presidents-a cross section of successful U.S.A. business leaders, including men and women from all parts of the nation who have diverse industry, racial, ethnic and religious backgrounds. The authors identify where methodological improvements are needed to cope with the challenges of leadership research. They suggest important directions for methodological development and propose three minimum standards for future leadership research.     

Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?

Many firms have recently adopted virtual channels, based most notably on the Internet and the phone, to complement the delivery of services to their customers by their existing physical facilities. The success of such multichannel (MC) strategies relies on the alignment of service design decisions—namely those concerning the allocation of service activities to virtual channels—with customers’ MC behavior. Although prior studies have looked at the intensity with which customers use virtual channels, they have not addressed virtual channel use for different types of service activities. In our study, we investigate whether customers’ use of virtual channels for MC services varies with the type of service activities they engage in, and if so, in what way. In doing so, we address two objectives. First, we investigate the impact of accessibility to the physical channel on the degree of use of virtual channels (Internet and phone, aggregated) for different types of activities. Second, we look at channel preferences (Internet vs. phone) for different types of activities when customers do resort to virtual channels to conduct activities. To address our objectives, we develop and test hypotheses regarding customers’ use of virtual channels based on the match between activity attributes (complexity and volume) and channel attributes (access efficiency, interface efficiency, interface richness). Using data from a MC bank, we find that the impact of accessibility to physical channels (specifically, customer distance) on customers’ use of virtual channels, as well as the relative use of Internet versus phone, depend on the type of activities.     

Journal Access Initiatives: Where Are They? Why the World Health Organization? and What Is HINARI?

The move from print to online journal publishing has allowed the proliferation of journal access programs aimed at poor countries. These programs offer access to online journals on very favorable terms to developing country institutions and readers and are based on the premise that developing world scientists can contribute significantly to ameliorating the conditions of life in their countries. The authors give a brief overview of the environment in which these programs emerged, discuss different orientations of the major programs, examine the case of the Health InterNetwork Access to Research Initiative (HINARI), consider why the World Health Organization (WHO) runs a journal access program for developing countries, and conclude with the accomplishments of HINARI.     

Identity and Ideas: A Roundtable on Identity Politics

This roundtable discussion examines the issue of identity politics and how identity influences and is influenced by gay/queer politics and theory. The participants discuss how identity politics affects political organizing and activism, how different identity communities can build coalitions, how the language related to identity is evolving, and how sexual attractions and practices interact with identity. The discussants look at how the influx into the gay and lesbian movement of new groups that challenge traditional identity boundaries—e.g., bisexuals and transgendered people—is affecting the movement. Finally, the discussants examine how “idea-based” politics may supplant identity-based politics as a new inclusive paradigm.     

Ordering behavior in a supply chain with customers that respond to changes in service level

The presence of service-level-dependent demand has been empirically observed in industry and is well-documented in the literature. How does the implicit contractual existence of such service dependency impact the ordering decisions of upstream suppliers? We conduct three controlled laboratory experiments to study the impact a service-reward mechanism may have on the upstream ordering decisions of those charged with inventory ordering decisions. The multistudy approach provides representations of decision dynamics across a variety of scenarios, from one-shot buys to long-term supply-chain relationships. Our combined empirical results consistently suggest that the service-reward mechanism significantly and systematically elevates order levels and order variability in a manner that increases departure from optimal ordering. This effect is observed even when decision-makers have incentives to maintain a steady ordering pattern with their suppliers. Our findings shed much-needed light on individual ordering responses to, and the associated risks of, service-reward mechanisms.     

Conceptualizing social-ecological drivers of change in urban forest patches

Urban Ecosystems - We introduce a conceptual model of the urban forest patch as a complex social-ecological system, incorporating cross-scale interactions. We developed this model through an...     

Investigating the Effects of Pre‐school Provision: Using Mixed Methods in the EPPE Research

The Effective Provision of Pre‐school Education (EPPE) project is a longitudinal study of young children between the ages of 3 and 7 years. Research began in 1997 and both quantitative and qualitative methods were used to explore the effects of pre‐school education on children’s attainment and social/behavioural development at entry to school, and of any continuing effects on such outcomes at the end of Key Stage 1 (age 7). The sample included over 3,000 children and 141 pre‐school centres drawn from six different types of providers. In addition, a home sample of children who had not attended a pre‐school centre was included. In order to identify the processes that might influence centre effectiveness, observational data were collected and centre managers interviewed. In‐depth case studies of 12 more effective centres were used to explore and illuminate the processes, particularly in relation to pedagogy, associated with better child outcomes. A mixed method approach was adopted to simultaneously answer both confirmatory and exploratory questions, to support user engagement and provide triangulation. The paper argues that the mixed method approach supported the development of stronger research inferences.