Creating and sustaining competitive advantage in collaborative systems: The what and the how

Initially this paper asks two questions: In order to create and sustain competitive advantage through collaborative systems WHAT should be managed? and HOW should it be managed? It introduces the competitive business structure and reviews some of the global trends in manufacturing and business, which leads to focus on manage processes, value propositions and extended business processes. It then goes on to develop a model of the collaborative architecture for extended enterprises and demonstrates the validity of this architecture through a case study. It concludes that, in order to create and sustain competitive advantage, collaborative systems should facilitate the management of: the collaborative architecture of the extended enterprise; the extended business processes and the value proposition for each extended enterprise through a meta level management process. It also identifies areas for further research, such as better understanding of: the exact nature and interaction of multiple strategies within an enterprise; how to manage people/teams working along extended business processes; and the nature and prerequisites of the manage processes     

Towards an Understanding of Factors Influencing Early Years Professionals’ Practice of Consultation with Young Children

Recent Government agendas in England highlight a need to involve children in policy and service design, provision and evaluation of services they use or which affect them. While consultation with older children has become more common, this is not the case for younger children. This article reports on a study exploring the current practice and experiences, perceptions and views of a sample of early years professionals with regard to consultation with young children. A theoretical model is presented which suggests that the different factors that influence whether or not practitioners consult with young children are connected and interrelated. Policy implications are also discussed.     

Designing effective team-based performance measurement systems: an integrated approach

Measuring the performance of teams and, in particular, designing effective team-based performance measurement systems (TPMS) can be a difficult task. The purpose of this paper is to take the reader through the development and testing of a construct that provides an integrated approach to facilitate the design of TPMS. This construct was developed and tested based on a rigorous set of criteria adopted from constructive research theory as well as from existing performance measurement literature. The construct was tested in a series of workshops described in this paper. The data gathered during these workshops demonstrates the novelty and validity of the construct. The paper should be of interest to managers, team leaders and indeed anyone who is interested in monitoring and managing team performance. The paper will also be of interest to academics working in the fields of performance measurement and team management.     

Framework for assessing the strategic plant role and deploying an improvement roadmap in global operations networks: an empirical study

In the current global economy, with an increased international presence of all types of organisations, the design and management of global operations networks (GON) plays a vital role in organisational competitiveness. Whilst all types of organisations are facing significant challenges for managing increasingly complex global operations, current literature on GONs is still limited in its scope. The aim of this paper is to discuss the development and evaluation of a construct for assessing the strategic plant role and developing of an improvement roadmap in GONs. This research makes a contribution to current knowledge on global operations by extending the model proposed by Ferdows in ‘Making the Most of Foreign Factories’ (HBR, 1997) and operationalising it to enable its application for the design and optimisation of GONs.     

Understanding family support provision within the context of prevention: a critical analysis of a local voluntary sector project

This paper presents a model of service process for a family support service at the preventative level as part of a wider debate about child welfare systems in the UK and beyond. The paper places the debate about the shape of preventative family support services within the policy context and uses it to critique various models of service provision, principally the ‘child rescue’ paradigm. From this, the paper explores the characteristics that constitute a complex, yet preventative, family support service. This model is then illustrated using empirical evidence collected from the evaluation of a voluntary and community sector project in the North West of England that describes the service process and some of its characteristics. The paper argues that the model of family support presented has implications for the type of service process that can effectively put the theory into practice. Finally, questions for further research are defined in relation to the implications that this model poses for professional–user relationships and for the professional forms that can deliver preventative family support.