Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations

As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities—sharing satellite communications and internet access, sharing disaster assessment information—and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body’s field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.     

Humanitarian Interorganizational Information Exchange Network: How Do Clique Structures Impact Network Effectiveness?

Humanitarian information coordination and sharing continue to challenge the international community. Interorganizational networks are believed to be a way to improve coordination and collaboration among humanitarian organizations. Although researchers have devoted a considerable amount of time exploring the influence of network structure on network performance and effectiveness, little work has been done in the humanitarian relief field. We use the theoretical lens of social network to investigate the relationship between network cliques and network effectiveness. Data were collected through multiple sources among members of GlobalSympoNet, a community of humanitarian organizations engaged in humanitarian information management and exchange. Our findings suggest that, similar to the public health service delivery sector, network effectiveness can be explained by network integration and network cliques in the humanitarian relief field. We discuss these findings and provide some implications of our research in designing interorganizational networks within the humanitarian relief field.