Are More Competent Workers More Satisfied?

Abstract. In this paper, we analyse the relationship between workers' competencies and their job satisfaction in the context of dual (i.e. vocational versus communicative) skill demands. We analyse the effects of workers' competencies on their overall, intrinsic, and extrinsic job satisfaction. We focus on pharmacy assistants who need both pharmaceutical and communicative competencies in their work. Results from a linked employer–employee survey show that assistants with more communicative competencies are more satisfied with their job, whereas assistants with more pharmaceutical competencies are not more satisfied than the less competent assistants. In addition, workers who perform tasks below their level of competence are more dissatisfied with both their remuneration and career prospects and the content of their job as such, than were other workers. Our results indicate that the demand shift from vocational towards communication skills, which occurs in many professions, can affect the job satisfaction of the most competent workers.     

The Public Acceptance of Voluntary Childlessness in the Netherlands: from 20 to 90 per cent in 30 years

Within a relatively short period of 30 years, public acceptance of voluntary childlessness has increased enormously in the Netherlands. In this paper, we address two research questions, which we answer with data from 13 waves of the repeated cross-sectional survey Cultural Change in the Netherlands (CCN, 1965–1996). First, we investigate to what extent the increasing permissiveness is due to cohort replacement and to intra-cohort change. We find that between 1965 and 1980 the change is primarily due to intra-cohort (period) effects, whereas cohort replacement has become more important since 1980. Second, we address the question which social categories constitute the 10% of the population who do not accept voluntary childlessness. Church attendance—and not religiosity or religious socialization—turns out to be the most important factor. Low levels of income and education also negatively affect the acceptance of voluntary childless.     

Age Work in Organizations: Maintaining and Disrupting Institutionalized Understandings of Higher Age

Age diversity research calls for new approaches in explaining the persistence of age inequalities, which integrate different levels of analysis and display greater context sensitivity. Concurrently, neoinstitutionalist research interested in social inequalities calls for merging institutional theory with critical perspectives and to account for issues of power. In this study, we address the calls of both research streams through developing the concept of ‘age work’: the institutional work actors undertake on age as a social institution. Applying our novel concept to a multi‐actor study of four German organizations known for their age management, we come across a counterintuitive insight regarding actors’ age work: maintaining stereotypical age images can serve to counter age inequalities, whereas deconstructing age images can reinforce age inequalities. The multi‐actor perspective of our study allows us to categorize different forms of power‐laden and interest‐driven age work and to portray the reproduction of age inequalities as a result of actors’ age work, embedded in different contexts and complex power relations. Comparing employees’ forms of age work across sectors and organizations, we detail how notions of masculinity as well as income and job security shaped the categorized forms of age work.     

Testing the modernization hypothesis and the socialist ideology hypothesis: a comparative sibling analysis of educational attainment and occupational status

In this study, we present a comparative sibling analysis. This enables us to test two major social mobility hypotheses, i.e. the modernization hypothesis and the socialist ideology hypothesis. We employ survey data on brothers in England, Hungary, the Netherlands, Scotland, Spain, and the USA, covering a historical period from 1916 till 1990. Results show that the effects of parental social class on educational attainment are smaller in technologically advanced societies, and that the effects of parental social class on occupational status are smaller in social-democratic and communist societies. In addition, the total family impact on occupational status declines with modernization. But overall, we observe that the family of origin has not lost its importance for its sons' educational attainment and occupational status yet.     

Assigning migrants to customer contact jobs: a context-specific exploration of the business case for diversity

Ethnic diversity of both their labor forces and customer bases presents a challenge for companies and fuels debate on the business case for diversity: the view that diversity positively impacts firm performance. This study enriches the business case debate by focusing on a particular organizational activity, customer contact. It combines theory from strategic human resource management (SHRM), research on diversity, and research on marketing to analyze what drives companies to assign migrants to customer contact jobs and which performance impacts ensue. We test our hypotheses in data from 338 German business companies. Companies that recognize the value in ethnic diversity and seek to respond to customer diversity are especially likely to assign migrants to customer contact jobs. The analyses reveal a positive impact of migrants in customer contact jobs on company profitability. This impact is enhanced by a broad range of equality and diversity practices and a supportive works council. These moderators have stronger effects than two other moderators related to business strategy: the market served by a company, and its competitive strategy. The paper contributes to SHRM research in general and diversity research in particular through its original examination associating the business case for ethnic diversity with the role of equality and diversity practices and institutions. The study findings can help managers to decide whether to leverage staff ethnic diversity and show that collaboration between HR management and marketing functions is useful to achieve a strategic fit among practices.