Some reflections on discourses on football hooliganism

This essay is partly a response to the recent ethnographic research carried out by Armstrong and Harris, and partly a survey of a more general set of interconnected discourses about football hooliganism as a social phenomenon over the past thirty years into which the work of Armstrong and Harris fits. Discourses on football hooliganism seemed to have proliferated just as the ‘object’ in question seems to have disappeared from public view; at least in Britain, if not in other parts of Continental Europe. Part of the problem lies in the difficulty of defining accurately what we mean by the highly contentious phrase ‘football hooliganism’, a term which has no specific referent in English or Scottish law and whose boundaries, or ‘field’, are demarcated by these various discourses or ‘disciplines’ themselves: namely legal, sociological, psychological, criminological, geographical, architectural and so on. The essay offers examples of approaches which might overcome some of the difficulties experienced in researching football hooliganism.     

The Effects of E-journal Management Tools and Services on Serials Cataloging

E-journal management tools and services such as MARC record services, A-to-Z lists, and link resolvers are changing e-journal cataloging. This column explores these changes in the academic environment through interviews with ten librarians representing eight universities. Three areas of change in serials cataloging are explored: (1) changes to the MARC record, including how libraries are adding/creating MARC records for their catalogs, the number and type of MARC records being created and linking within MARC bibliographic and holdings records; (2) the manner in which serials catalogers are being informed of changes; and (3) the evolving role of the serials cataloger. Future trends and advice for evolving workflow practices conclude the discussion.     

Medicine on the line? Computer‐mediated social support and advice for people with diabetes

The advent of thousands of Usenet groups on the Internet, covering a vast range of medical and welfare issues and ostensibly devoted to the mutual social support of participating members, has raised the potential for the development of new forms of 'virtual' health care. This article critically analyses the use by people with diabetes of one such Usenet group. It seeks to establish, first, the extent to which such a site provides some demonstrable measure of social support to its participants. This is approached by undertaking a structural analysis of the site to identify the extent of usage, and the nature of supporting interventions using a fivefold classification (instrumental, informational, esteem and social companionship and other). Second, the article attempts to identify any disparity between the lay health-knowledge in evidence and biomedical opinions proffered by the use of a panel of consultant diabetiologists. The results of the analysis suggest that the diabetes newsgroup provides an example of an active forum for largely well-informed participants who routinely use the media as an aid to the reflexive management of their medical condition. It also raises the prospect of a renegotiated relationship between medical knowledge and lay experience based upon shared learning     

Research note: Safety,statistics and business cycles: a response to Nichols

This article considers three criticisms made by Nichols of my article on ‘industrial injuries in British manufacturing’. First, I argue that, notwithstanding recognised problems with data which include ‘minor’ accidents, this should not be rejected. I then question the reliability of the alternative data used by Nichols, namely that related to fatalities in British manufacturing. Second, I show that Nichols' claim that accident rates were increasing rather than decreasing in the years 1975–1979 can only be sustained if one shifts the years within which the trend is considered, and ignores other evidence to the effect that the latter part of the seventies witnessed a continuation of a long-term decline in accident rates in British manufacturing industries. Finally, in response to the charge that I misled readers in my original article, I note how Nichols' argument was indeed one that prioritised ‘business cycles; further, I indicate that Nichols has himself engaged in a highly focused reading of my earlier article.     

Treatment of the emotionally disturbed,mildly retarded youngster in the foster care system

This paper demonstrates the need for a broad array of clinical services in treating the emotionally disturbed, mildly retarded youngster in the foster care system. A hypothesis suggests that cognitive deficits and borderline pathology are interrelated, and that treatment involves modifications of traditional therapeutic techniques. The definition of clinical is expanded to include seemingly concrete and environmental services, in addition to the office therapy session. Finally, some systemic impediments to effective treatment of the population are explored.This paper was completed as a requirement of the Post-Master's Program in Advanced Clinical Social Work of Hunter College School of Social Work.     

Measuring servitization progress and outcome: the case of ‘advanced services’

The purpose of this paper is to establish a framework for assessing the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’ – a complex bundling of products and services, whereby manufacturers offer capabilities and outcomes instead of products alone. ‘Advanced services’ represent the most complex offering in the current servitization trend amongst manufacturers. However, current performance measures lack the breadth and focus to assess progress or outcomes, and so support research and practice of organisational transformation efforts required. To address this gap the paper investigates how a manufacturer’s efforts to become an ‘advanced services’ provider can be comprehensively measured, and develops a framework for assessing the transformation journey towards becoming an ‘advanced services’ provider. The research method is based on (1) a systematic literature review process to create a comprehensive set of service-related performance measures that are available to assess a manufacturer’s servitization efforts, followed by (2) an engagement with an expert panel to synthesise the identified measures and create a set of ‘advanced services’ performance measures. The proposed framework is presented as a scorecard that can be used in practice to assess the progress and outcome of a manufacturer’s transformation towards becoming a provider of ‘advanced services’.     

Best Practices for Presentation of E-journal Titles on Provider Web Sites and in Other E-content Products

As a result of inaccurate displays of journal metadata in e-content access tools and on Web sites, researchers and readers do not find the content they are seeking, and the full value of e-content services is not realized. A group will be formed later this year to develop a set of NISO best practices for presentation of e-journal titles, provision of correct ISSN information, and other basic bibliographic data on provider Web sites and in other e-content products.