Traceability in global governance

An increasingly important challenge in global governance, which in some issue areas has been labelled ‘traceability’, has been to track the cross‐border travels of objects that are associated with positive or negative effects. However, the common properties and identifiable patterns of variation of traceability across issue areas or industries have been insufficiently explored. We identify key properties of traceability systems, including the variation and interactions between the physical properties of the traced object, the positive or negative effects with which it is associated, the monitoring technology, and the institutionalized power relations that activate and constrain traceability systems. We examine and compare traceability systems for food safety, conflict minerals, pharmaceuticals, carbon emissions, money laundering and financial transactions. Understanding traceability in this way is important not only for these cases, but also for understanding interactions between objects, infrastructures, as well as monitoring and political mechanisms in global governance more generally.     

Everybody In? The experience of disabled students in further education

The authors report on a study of student attitudes towards disabled students in three colleges of further education. They found that many non-disabled students were not aware of the various issues facing disabled students at the colleges. Social contact between disabled and non-disabled students was not extensive, although those who had attended school with disabled pupils were more likely to have friendships with disabled students at college. Whilst non-disabled students were strongly supportive of inclusive education in principle, many saw inclusion in the mainstream as conditional on the particular impairment of an individual. Disabled and non-disabled students supported the view that early social and educational contact results in greater mutual understanding, and is of benefit to all students.     

Research,ideology and practice—a discontinuity

SUMMARY. This paper is concerned essentially with the influence of professional ideology on practice in the field of public child care. In recent years I have become increasingly aware of a discontinuity in the developing theoretical basis for such practice arising from research, and the actual outcomes of such practice as demonstrated by the same research. Whilst acknowledging that there will be an inevitable time lag in implementing some of those research findings, I am concerned that those of us involved in the public care of children, and particularly in the training of the carers, have not yet adjusted our ideological base to take account of the evidence and of certain important principles. By identifying the changing nature of research and examining some of the findings as they relate to factors such as the social context of child care, and the nature of agency policy and practice, I attempt to demonstrate the centrality of concepts such as partnership, consumerism and power sharing. However, I conclude that professional ideologies appear to experience great difficulty in encompassing such concepts     

Provisioning Responsibilities: How Relationships Shape the Work that Women Do

Cette étude documente le travail d'approvisionnement que les femmes effectuent pour elles‐mêmes et pour les autres, tout en enregistrant les contours de ce travail et en analysant les responsabilités qui y sont associées. Le concept d'approvisionnement a orienté les interviews réalisées auprès de 100 femmes. La diversité et l'étendue du travail des femmes se sont manifestées par le choix des femmes provenant de six groupes communautaires marginalisés par le revenu, la race ou l'âge dans deux provinces canadiennes. Les résultats résument les types d'activités et de stratégies d'approvisionnement que les femmes utilisent pour assumer leurs responsabilités. Parce que celles‐ci font partie des avenues de leurs relations, négocier les limites de leurs responsabilités d'approvisionnement modèle le travail quotidien des femmes et leurs possibilités de s'engager dans la société civile. This study documents the work women do to provision for themselves and others. It charts the contours of this work and examines associated responsibilities. The concept of provisioning informed interviews with 100 women. The diversity and range of women's work were surfaced by selecting women from six community groups, marginalized by income, race, and age, in two Canadian provinces. Findings summarize the types of provisioning activities and strategies women use to meet their responsibilities. Because the latter flow through pathways of relationships, negotiating the boundaries of their provisioning responsibilities shapes women's daily work and possibilities for engaging in civil society.     

A NEW LEARNING APPROACH TO PROCESS IMPROVEMENT IN A TELECOMMUNICATIONS COMPANY

Redesigning and improving business processes to better serve customer needs has become a priority in service industries as they scramble to become more competitive. We describe an approach to process improvement that is being developed collaboratively by applied researchers at US WEST, a major telecommunications company, and the University of Colorado. Motivated by the need to streamline and to add more quantitative power to traditional quality improvement processes, the new approach uses an artificial intelligence (AI) statistical tree growing method using customer survey data to identify operations areas where improvements are expected to affect customers most. This AI/statistical method also identifies realistic quantitative targets for improvement and suggests specific strategies predicted to have high impart. This research, funded in part by the Colorado Advanced Software Institute (CASI) to stimulate profitable innovations, has resulted in a practical methodology used successfully at US WEST to help set process improvement priorities and guide resource allocation decisions throughout the company.     

Sustainability and Business in a Complex World

Sustainability is a topic of growing importance today in all aspects of organizational life. Businesses and managers are increasingly considering ways to incorporate a balance among economic, ecological, social, and cultural value creation into their business models. At the same time, the world is becoming exponentially more complex. Indeed, complexity theory and thinking are now apparent in academic and practice accounts of sustainability in business, as scholars and practitioners recognize the limitations of traditional reductionist approaches to systemic problems. To date, however, a more theoretical framing of sustainability lags behind accumulating practical evidence. The purpose of this article is to address this gap by developing a complexity‐based framework for understanding and managing sustainability in complex adaptive systems. We aim for simplicity, wholeness, and practicality in our approach, taking a qualitative rather than quantitative perspective on complex systems. Using several contemporary case examples, the article describes the important qualities of complex systems and develops them into a working framework that integrates principles and parameters of sustainability. In doing so, we create an approach to sustainability issues and dilemmas called “sustainability thinking.” The article concludes with more generalized sustainability action strategies for managers and recommendations for future researchers.