Where Did the Bodies Go? The Social Construction of Suicide Data,New York City, 1976–1992*

The number of suicides reported for New York City by the National Center for Health Statistics (NCHS) fell precipitously in 1985 and remained extremely low until 1989, when it returned to pre‐1985 levels. The downturn in reported suicides from 1985 to 1988 occurred in all five of the city's boroughs but did not extend to the suburbs. The apparent drop in suicide rates was largely and perhaps completely an artifact of personnel and policy changes in the New York City Chief Medical Examiner's Office during a period in which the office engaged in defensive structuring in the face of severe political, economic, and journalistic pressures. During the downturn, suicides were “hidden” in reported deaths attributable to non‐motor‐vehicle accidents and, to a lesser extent, undeter‐mined external causes. The socially constructed trough in suicide rates between 1985 and 1988 affects the outcome of tests of theories of suicidal behavior using county‐level data for New York State.     

Real‐Time Delay Estimation Based on Delay History in Many‐Server Service Systems with Time‐Varying Arrivals

Motivated by interest in making delay announcements in service systems, we study real‐time delay estimators in many‐server service systems, both with and without customer abandonment. Our main contribution here is to consider the realistic feature of time‐varying arrival rates. We focus especially on delay estimators exploiting recent customer delay history. We show that time‐varying arrival rates can introduce significant estimation bias in delay‐history‐based delay estimators when the system experiences alternating periods of overload and underload. We then introduce refined delay‐history estimators that effectively cope with time‐varying arrival rates together with non‐exponential service‐time and abandonment‐time distributions, which are often observed in practice. We use computer simulation to verify that our proposed estimators outperform several natural alternatives.     

Value-Based Routing and Preference-Based Routing in Customer Contact Centers

Telephone call centers and their generalizations—customer contact centers—usually handle several types of customer service requests (calls). Since customer service representatives (agents) have different call-handling abilities and are typically cross-trained in multiple skills, contact centers exploit skill-based routing (SBR) to assign calls to appropriate agents, aiming to respond properly as well as promptly. Established agent-staffing and SBR algorithms ensure that agents have the required call-handling skills and that call routing is performed so that constraints are met for standard congestion measures, such as the percentage of calls of each type that abandon before starting service and the percentage of answered calls of each type that are delayed more than a specified number of seconds. We propose going beyond traditional congestion measures to focus on the expected value derived from having particular agents handle various calls. Expected value might represent expected revenue or the likelihood of first-call resolution. Value might also reflect agent call-handling preferences. We show how value-based routing (VBR) and preference-based routing (PBR) can be introduced in the context of an existing SBR framework, based on static-priority routing using a highly-structured priority matrix, so that constraints are still met for standard congestion measures. Since an existing SBR framework is used to implement VBR and PBR, it is not necessary to replace the automatic call distributor (ACD). We show how mathematical programming can be used, with established staffing requirements, to find a desirable priority matrix. We select the priority matrix to use during a specified time interval (e.g., 30-minute period) by maximizing the total expected value over that time interval, subject to staffing constraints.     

Gender and Networks in a Local Voluntary-Sector Elite

Focusing on gender inequality in a local community elite, we investigate the role of gender in access to and participation in networks of nonprofit trustees in Louisville, Kentucky. We examine two types of network relations: participation in the network of overlapping board memberships (the structural network) and interpersonal ties of collegiality and friendship (the social network). Asking whether the gender hierarchy found in most private and public sector organizations is mirrored in this inner circle of trustees, with men occupying the most influential positions in the structural and social networks, we find some male advantage in the structural network. Men predominate in holding most board seats, occupying multiple board seats, and in having slightly greater network centrality. By contrast, women hold the edge in the social network, with slightly greater centrality and higher levels of social integration. Women's disadvantage in the structural network is at least partly counterbalanced by their prominence in the social network of trustees in Louisville. Results indicate that the local nonprofit sector includes a small number of women (but no people of color) in leadership roles.     

Product value matrices help firms to focus their efforts

In management theory a gap seems to exist between consumer buying behaviour and the economic life cycles of products. This gap is the subject of this paper using product value matrices (PVMs). Brought together in this paper are some well-known theories dealing with consumer behaviour, buying behaviour and product life cycles (PLCs), in a manner that provides useful information to all firms. Too often it is found that these theories are elegant in isolation, but provide little help in focusing a company's efforts. Consumer behaviour has been researched for many decades, as has product life cycles, but the link between consumer buying behaviour and economic life cycles of products is mystical, with most chief executive officers (CEOs) believing it occurs like magic. The paper initially develops frameworks describing the economic life cycles of products and consumer buying behaviour. The paper then links the frameworks with the product value matrix and illustrates how they can be used in focusing a firm's efforts.     

Elite Interlocks in Three U.S. Sectors: Nonprofit, Corporate, and Government

This study traces elite interlocks between the economic, political, and civil sectors of the United States in the late 1990s. We assess integration and fragmentation through analyzing patterns of overlap and interaction among influential organizations and leaders in these sectors. Network analyses are conducted with UCINET 5 on the Elite Directors Database, a new data set composed of the directors/trustees for the largest organizations in the business and nonprofit sectors in addition to individuals holding positions on federal advisory committees. The complete data set contains individuals holding 3,976 seats from 100 businesses, 109 nonprofit organizations, and 98 government committees. The network structure reveals substantial linkages between organizations and elites within and across the three sectors. Major corporations and their directors are the best integrated in the intersectoral networks. In spite of the tremendous growth of the nonprofit sector, nonprofit organization linkages fail to offer compelling evidence of elite pluralism in the United States.     

The "we of me": Carson McCullers as lesbian novelist

Although Carson McCullers camouflaged her love for women in her fiction, gay and lesbian themes are inarguably present in her work. The loneliness that her characters face takes on allegorical intensity, and it is even more potent due to her own sexual confusion and alienation. Married twice to the same man and falling in love repeatedly with both women and men, McCullers wrestled with bisexuality throughout her personal and literary life. Her deepest attachments were to her husband Reeves McCullers; David Diamond, a musician-composer in love with both McCullers and her husband; and Anne-marie Clarac-Schwarzenbach, a Swiss writer. All three of these love interests required that McCullers deal with complicated and ultimately destructive triangles. Given that fact, it is no surprise that she created fictional worlds peopled with characters engaged in three-way relationships. In her novels, Mick (The Heart Is a Lonely Hunter), Frankie (The Member of the Wedding), Miss Amelia (The Ballad of the Sad Cafe) and Weldon Penderton (Reflections in a Golden Eye) also reflect the author's sexual ambivalence and inability to fit into the prescribed social structures of the South.