Comparison of the Historic Recycling Risk for BSE in Three European Countries by Calculating the Basic Reproduction Ratio R0

A deterministic model of BSE transmission is used to calculate the R(0) values for specific years of the BSE epidemics in the United Kingdom (UK), the Netherlands (NL), and Switzerland (CH). In all three countries, the R(0) values decreased below 1 after the introduction of a ban on feeding meat and bone meal (MBM) to ruminants around the 1990s. A variety of additional measures against BSE led to further decrease of R(0) to about 0.06 in the years around 1998. The calculated R(0) values were consistent with the observations made on the surveillance results for UK, but were partially conflicting with the surveillance results for NL and CH. There was evidence for a dependency of the BSE epidemic in NL and CH from an infection source not considered in the deterministic transmission model. Imports of MBM and feed components can be an explanation for this discrepancy, and the importance of imports for these observations is discussed.     

MARRIAGE, DEPRESSION, AND COGNITION: UNRAVELING THE GORDIAN KNOT-REPLY TO ETTINGER ET AL.

Heim and Snyder (1991) explicitly applied a multidimensional assessment and data-analytic strategy to predict husbands' and wives' depressive symptoms from measures of marital disaffection, overt marital conflict, appraisals of relationship prognosis, characterizations of the spouse, and causal attributions. For both genders, the best single predictor of depression was a measure of marital disaffection—accounting by itself for approximately one third of the variance in subjects' depressive symptoms. Additional attributional predictors of depression for married women indicated the need for therapists to support wives' assertive expression of relationship concerns and confrontation of husbands' behaviors contributing to their distress. We reiterate the complex and recursive relationships among marital difficulties, depression, congnitive processes, and their antecedents and consequences and encourage focused research on components of this intricate puzzle.     

Encounter Satisfaction in E‐tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction?

This study focuses on whether historical satisfaction with an e‐tailer (HSat) moderates baseline relationships in order fulfillment service quality models. HSat is defined as satisfaction with the e‐tailer spanning all transactions except the current encounter. Encounter satisfaction (ESat) is defined as the consumer's satisfaction with the current transaction. In the baseline model, four order fulfillment service quality (OFSQ) dimensions managerially relevant to consumer e‐tailing are examined: timeliness, availability, condition, and billing accuracy. The baseline structural model results support that OFSQ dimensions impact ESat, which in turn predicts two key consequences—repurchase intention and word‐of‐mouth. Adaptation theory is used to model the role of HSat, while controlling for transaction recency, vendor familiarity, and competitive pricing. HSat is shown to have pervasive main and interaction effects upon all baseline model relationships. These moderation effects have great managerial relevance. For example, the results illustrate a phenomenon similar to the service recovery paradox, wherein when a negative service encounter is followed by a highly positive service recovery event, previously dissatisfied consumers, as compared to previously satisfied consumers, respond with higher levels of current satisfaction. For managers, this finding is encouraging because policies that create highly positive events for consumers can thus supersede past negative experiences. Our results show however that HSat cannot be completely superseded by current OFSQ or current ESat.     

The Impact of the Affordable Care Act Young Adult Provision on Childbearing: Evidence From Tax Data

We use panel U.S. tax data spanning 2008–2013 to study the impact of the Affordable Care Act (ACA) young adult provision on an important demographic outcome: childbearing. The impact is theoretically ambiguous: gaining insurance may increase access to contraceptive services while also reducing the out-of-pocket costs of childbirth. Because employer-reported U.S. Wage and Tax Statements (W-2 forms) record access to employer-provided benefits, we can examine the impact of the coverage expansion by focusing on young adults whose parents have access to benefits. We compare those who are slightly younger than the age threshold with those who are slightly older. Our results suggest that the ACA young adult provision led to a modest decrease in childbearing.     

The Value to the Customer of RFID in Service Applications*

This article examines how customer value may be affected by deploying radio frequency identification (RFID) technologies within service environments. Business articles promote operational cost savings and improved inventory management as key benefits of deploying RFID. In response, service firms are using RFID to reengineer service transactions and customer touchpoints. Customers may view these RFID applications to offer both benefits and drawbacks. This article demonstrates that individuals will recognize far more value from RFID service applications than just cost savings and inventory availability. The article analyzes qualitative survey responses on the value gained from RFID to identify a broad list of value objectives—benefits and drawbacks—associated with RFID service applications. The article contributes to academic literature by providing salient value dimensions for return on investment models of service RFID applications and for future empirical analyses of means‐ends and value‐profit chain models. Managers can use the list of dimensions to develop rich business cases for evaluating the benefits and costs from enhancing service operations with RFID. The identified drawbacks also provide managers with a resource for understanding potential risks of RFID applications.     

Changing places: children of return migrants in Albania and their quest to belong

This study examines the experiences of children of return migrants to Albania following the economic crisis in Europe. Adopting a longitudinal approach in which participants were followed-up after a year and employing participative qualitative research methods, the study investigates how perceptions of local and translocal spaces and social relations interact to shape children’s (aged 7–12 years) sense of belonging to their parents’ homeland. Findings suggest that the children’s initial positioning is influenced by a perceived lack of everyday places of play and unsettled local interactions with peers. The research indicates further that, over time, children actively seek to inhabit and identify with their new surroundings and that meaning-making is shaped by experiences that transcend multiple localities. It documents how children of return migrants attain a sense of belonging via interacting with different physical and social contexts in a complex process which appears simultaneously facilitated and impeded by adults. Overall, the findings of this research suggest that children’s sense of belonging is negotiated in relation to multiple temporal and spatial frames of reference to which children attribute meaning.     

Impact of Value‐Added Service Features in e‐Retailing Processes: An Econometric Analysis of Web Site Functions

We examine the impact of three classes of Web site functions (foundational, customer‐centered, and value‐added) upon e‐retailer performance. Using secondary panel data for 2007–2009 on operating characteristics of over 600 e‐retailers, our econometric analysis finds that only the value‐added service functions are positively associated with changes in e‐retail sales revenues across time. We also observe a decreasing marginal impact of deploying additional value‐added service features. To account for possible alternate explanations, we control for firm‐ and time‐specific fixed effects, merchant types, merchandise categories, and order fulfillment strategies. By further decomposing e‐retail sales revenues into Web site traffic, conversion rate, and average order value, we find that Web site functions affect e‐retail sales revenues mainly through their impact on Web site traffic. Our investigation demonstrates the empirical research usefulness of the Voss conceptual e‐service sand cone model. Our results identify for managers where to focus ongoing e‐retailing system development efforts, yet suggest that focusing too many retailing capabilities on exploratory and experimental value‐added service features may backfire, potentially leading to worsening e‐retailer performance.     

Managing Enterprise Risks of Technological Systems: An Exploratory Empirical Analysis of Vulnerability Characteristics as Drivers of Exploit Publication*

Enterprises experience opportunistic exploits targeted at vulnerable technology. Vulnerabilities in software‐based applications, service systems, enterprise platforms, and supply chains are discovered and disclosed on an alarmingly regular basis. A necessary enterprise risk management task concerns identifying and patching vulnerabilities. Yet it is a costly affair to develop and deploy patches to alleviate risk and prevent damage from exploit attacks. Given the limited resources available, technology producers and users must identify priorities for such tasks. When not overlooked, vulnerability‐patching tasks often are prioritized based on vulnerability disclosure dates, thus vulnerabilities disclosed earlier usually have patches developed and deployed earlier. We suggest priorities also should focus on time‐dependent likelihoods of exploits getting published. We analyze data on software exploits to identify factors associated with the duration between a vulnerability discovery date and the date when an exploit is publicly available, a time window for patching before exploit attack levels may escalate. Actively prioritizing vulnerability patching based on likelihoods of exploit publication may help lessen losses due to exploit attacks. Technology managers might apply the insights to better estimate relative risk levels, and better prioritize protection efforts toward vulnerabilities having higher risk of earlier exploitation.