Developing a Crystal Clear Future for the Serials Unit in an Electronic Environment: Results of a Workflow Analysis

Institutional growth at Old Dominion University and changes within its libraries over the past several years have left the Serials Unit feeling anything but crystal clear. In moving from a print to an electronic focus, the Serials Unit conducted a workflow analysis project. The analysis resulted in a report containing recommendations for reallocating responsibilities and documenting changes in staff skills and positions. This article, which grew out of a presentation at the 15th North Carolina Serials Conference “Crystal Clear? Today's Libraries, Tomorrow's Library Users,” describes the workflow analysis process and expands on how its recommendations have benefited the Serials Unit.