Improving the Interpersonal Skills of Social Work Students: The Problem of Transfer of Training and What to do About it

Correspondence to Dr David Dickson, Head, SST Centre, Dept of Communication, University of Ulster, Jordanstown, Co Antrim, N Ireland, BT37 0QB. Summary Interpersonal skills which enable the worker to engage meaningfullywith the client, lie at the heart of effective social work practice(Cournoyer, 1991). The acceptance of this proposition has importantand obvious implications for the preparation of would-be socialworkers. While the increasing popularity of structured approachesto training in this domain has been commented upon (Sowers-Hoagand Thyer, 1985), it is, perhaps, surprising that relativelylittle has been published by way of a systematic explorationof current social work education/training provision in promotingskilled professional interaction. This paper critically reviews some of the research investigatingthe effects of structured training on interviewing performance.While reported outcomes have been largely positive, methodologicalweaknesses are identified and discussed. The issue of trainingeffects persisting and being applied outwith the training environmentis dwelt upon. Contrasting paradigmatic perspectives on theprocess, reflected in such labels as ‘transfer of training’and ‘generalization of outcome’, are considered.These differing conceptualizations are synthesized in the illuminationof factors that seem to be pivotal in the transfer process.Finally, recommendations are made for improving interpersonalskill training procedures for social work students.