Flexible work planning of service agents with load balancing

This work emerged from the need to better plan the daily work of 29 travelling service agents, who provide 1090 services to 412 customers in 283 sites, on daily average. A handy and flexible tool was developed and is presented herein. A major contribution of this study is an explicit consideration of the multi-dimensional nature of the problem by the inclusion of workload balancing, which may stand in conflict to cost minimisation. Further, the geographical distribution of the demand is highly irregular. Therefore, two load measures are required and balanced. This required to fitting a proper planning scheme. The planning tool has been applied successfully by the commercial service provider. Improvements in the order of 20% and more were obtained in key performance measures. Moreover, cost reductions, service improvement and load balance were obtained simultaneously: the standard deviations of the service times and working day’s duration were reduced by 18 and 58%, respectively. This enables to reduce the number of agents with no significant harm in performance. Additional practical advantages of the proposed tool are also discussed and demonstrated, for example, the ability to cope with geographical distributions and the flexibility to respond to daily variations in demand.     

Mentoring Matters: An Innovative Approach to Infusing Mentorship in a Social Work Doctoral Program

Social work doctoral students must identify how to prioritize their time and how to gain the many qualifications required by the academic job market. Mentoring has long been recognized as an effective strategy for promoting academic success and degree completion in doctoral studies. This article describes three student-led initiatives in a social work doctoral program that sought to infuse mentorship throughout the program. The content of these innovative initiatives is discussed, as well as their implications for social work doctoral education.     

Reconsidering the philanthropic foundation minimum payout policy under a “new normal”

With the increasing salience of foundations in many policy fields, and recent changes in market conditions, policies towards foundations designed decades ago seem outdated. In this article we suggest reassessing foundation payout minimums. To examine the impact of payout rates on grantmaking foundations lifespan and performance under “new normal” economics, we simulate multiple foundations lifecycles using Monte Carlo methods in diverse capital market conditions, with varied investment and payout strategies.We find that while under past market regime perpetuity seems to be a given, under more probable future scenarios, foundations might face increasingly early mortality and endowment depletion, limiting their potential impact. Furthermore, lower payout rates allow for higher lifetime grantmaking, higher mean annual grantmaking, and lower giving volatility. Accordingly, we suggest a tiered payout policy, in line with foundations’ missions and proper financial planning.     

Impression Management,Super PACs and the 2012 Republican Primary

Super Political Action Committees (PACs) are new organizations within American politics allowing for unlimited donations to candidate campaigns. Super PACs helped make the 2012 Republican primary the most well‐funded primary in American history. Both candidates and Super PACs spend much of their money on televised campaign ads. My study of the 2012 Republican primary expands existing literature concerning political impression management by examining advertising imagery in the era of Super PACs. I developed a typology of performance types from a qualitative content analysis of television advertisements for both candidates and Super PACs. The significance of Super PACs as they interact and overlap with the images of candidate ads calls for analysis of the changing front stage in the political realm.     

‘Recuperando la dignidad humana [Recovering human dignity]’: Shuar mothers speak out on intercultural bilingual education

This paper presents findings from interviews conducted in December 2011, with seven Shuar mothers of children in an intercultural bilingual school in the southern Amazon region of Ecuador. This study had two objectives: (1) to foreground the perspectives of Shuar parents towards intercultural bilingual education (IBE) as implemented in the Shuar pedagogical institute, and (2) to collaborate as an intercultural research team (North American-Shuar) to ensure linguistic and cultural authenticity of data collection, and analysis. As a Shuar mother herself, the co-author shares the same language and culture as the participants, which led to a deeper level of trust and openness in the interviews. Current studies claim that IBE is losing ground, partly because parents want their children schooled in Spanish – the language of power – and see the IBE system as inferior. However, these Shuar mothers expressed a different concern: IBE has been too intertwined with Salesian missions and must become decolonized in order to reflect authentic Shuar cultural values and educational practices.     

How organizational characteristics affect the adaptive tactics used by human service nonprofit managers confronting financial uncertainty

The way that nonprofits respond to funding uncertainty is crucial to their ability to meet goals and position themselves for future success. This article investigates how structural, managerial, and financial characteristics affect the adaptive tactics used by human service nonprofits during times of financial stress. These tactics include adding new programs, reducing programs or staff, expanding or starting joint programs, pursuing earned income, and expanding advocacy involvement. Using longitudinal data on human service nonprofits collected on either side of the 2002–2003 economic downtown, we find that larger size provides organizations with a unique ability to choose among different adaptive tactics, as larger size was significantly predictive of adding new programs, reducing programs, expanding advocacy, and pursuing earned income. Strategic planning was positively associated with innovative tactics such as starting joint programs or pursuing earned income. Financial stress or declines in an organization's major funding source led to cutbacks, as expected, but managers who foresaw these challenges were able to respond proactively by adding programs or starting joint programs. However, managers with more training did not respond much differently than did other managers, and organizational age and use of performance management tools had no effect in guiding organizational responses to financial uncertainty.     

Minority Stress,Emotion Regulation,and the Parenting of Sexual-Minority Youth

ABSTRACT

Despite increasing societal acceptance of sexual-minority individuals, there are still gay, lesbian, and bisexual (GLB) adolescents who experience negative mental health outcomes. Minority stress theory posits that stigma-related stress associated with sexual-minority status drives increased risk among GLB individuals. Furthermore, recent evidence suggests that minority stress impacts emotion regulation (ER), identified as a particularly important risk factor for sexual-minority youth (SMY). Current research has identified some aspects of parenting contribute to GLB youth's mental health. We review the literature in these areas, and also integrate research from the broader developmental field on families and emotion socialization in order to identify the need for studies of parenting that go beyond existing data on parental acceptance and supportiveness of youth's sexual orientation. Limitations of the current literature and directions for future research are discussed, with specific focus on implications for interventions with SMY and their families.