Disruption and the theory of the interaction order

Micro-sociological theory has traditionally stressed interactional pressures towards alignment: actors’ attempts to co-construct a shared definition of the situation. We argue that this model provides an insufficient account of the coordination of action and of the emergence of intersubjectivity among actors. To complement the focus on alignment, we develop a theory of disruption—a perceived misalignment of the dramaturgical structure of interaction in coordinating expected lines of action. We develop a theory of the interaction order that takes the interplay between interactional alignment and disruption as a foundational challenge both for sociology and for actors in their everyday lives. We focus on the practical ways in which actors negotiate both interactional breaches and wider relational ruptures, and how they differentiate between disruptions-of relations and disruptions-for them. By doing so, we connect the interaction order to a wider relational order, providing a bridge between micro-level interactionism and the sociology of culture.

     

The Private Life of Public Ritual: Interaction, Sociality and Codification in a Jewish Orthodox Congregation

This article develops an account of the relationship between codification, interactional achievements and forms of sociality in the context of religious worship. Based on ethnographic fieldwork in a Jewish Orthodox community in Los Angeles, I argue that an important part of what makes public worship situations compelling is how they interactionally highlight individual participants’ lives, creating pressures to engage in predictable forms of sociality. This argument is then developed in two contexts: (a) “information gaps” encoded in the structure of daily Orthodox prayer, and; (b) the religious requirement to pray with a quorum of ten adult men. Through these examples I argue that codified aspects of public ritual give rise to variations that participants may understand to highlight individual lives. In many situations, public worship is compelling precisely because it actually individualizes participation. As these interactions are predicated on a codified structure, they provide “institutional fingerprints” for the construction of specific patterns of sociality. An appreciation of this aspect of public worship provides grounds for a broad comparative agenda, focusing on the relationship between codification, interactional patterns and forms of sociality within, and beyond, religious contexts.     

Status,National Culture and Customers’ Propensity to Complain

People’s ability to express their voice in different situation is an important facet of their quality of life. This study examines the relationship between social status, cultural characteristics and customers’ voice behavior in multiple cultures. We hypothesized that social status would be positively related to customers’ voice expression. The cultural dimensions of power distance and uncertainty avoidance were expected to affect that behavior and to moderate the status–voicing relationship. Analysis of data concerning 8,479 customers from 12 countries showed that, as expected, customers with high status tended to register more service failures and to complain more frequently than customers of lower social status. All three social status distinctions explored in this study (gender, education, and age) correlated negatively with formal complaint, but only age correlated negatively with informal complaint. In addition, the two cultural dimensions had the expected negative effect on intention to complain, and moderated the relationship between social status and intention to complain. Theoretical contributions and applied implications are discussed.     

Experiential careers: the routinization and de-routinization of religious life

This article develops the concept of experiential careers, drawing theoretical attention to the routinization and de-routinization of specific experiences as they unfold over social career trajectories. Based on interviews and ethnographic fieldwork in two religious communities, we compare the social-temporal patterning of religious experience among newly religious Orthodox Jews and converted Muslims in two cities in the United States. In both cases, we find that as newly religious people work to transform their previous bodily habits and take on newly prescribed religious acts, the beginning of their religious careers becomes marked by what practitioners describe as potent religious experiences in situations of religious practice. However, over time, these once novel practices become routinized and religious experiences in these situations diminish, thus provoking actors and institutions in both fields to work to re-enchant religious life. Through this ethnographic comparison, we demonstrate the utility of focusing on experiential careers as a sociological unit of analysis. Doing so allows sociologists to use a non-reductive phenomenological approach to chart the shifting manifestations of experiences people deeply care about, along with the patterned enchantments, disenchantments, and possible re-enchantments these social careers entail. As such, this approach contributes to the analysis of social careers and experiences of ??becoming?? across both religious and non-religious domains.     

Interactionism in the Twenty‐First Century: A Letter on Being‐in‐a‐Meaningful‐World

Half a century after its crystallization, interactionism faces new challenges. While elements of this theoretical tradition have percolated into the broader field of sociology, some of its most radical promises have been ignored. This essay provides a blueprint for how to approach interactionism today: not as a historical remnant, but as a living tradition with much to offer contemporary scholarship. Yet to do so, we argue, interactionism must develop some of its core tenets, offering more explicit links both to the sociology of culture, and to other areas in sociology. Focusing on our own experiences and writings, we point to ways in which the careful study of interaction can provide a font of ideas for the broader sociological discipline. We address the significance of affordances, situational webs, group commitment, embeddedness, and disruption, and show how such reorientation can help us better analyze oppression and privilege.     

Of yarmulkes and categories: Delegating boundaries and the phenomenology of interactional expectation

Based on ethnographic fieldwork and interviews, this article delineates a process through which members of an Orthodox Jewish neighborhood in Los Angeles unintentionally delegate boundary work and membership-identification to anonymous others in everyday life. Living in the midst of a non-Jewish world, orthodox men are often approached by others, both Jews and non-Jews, who categorize them as “religious Jews” based on external marks such as the yarmulke and attire. These interactions, varying from mundane interactions to anti-Semitic incidents, are then tacitly anticipated by members even when they are not attending to their “Jewishness”—when being a “Jew” is interactionally invisible. Through this case, I argue that, in addition to conceptualizing boundaries and identifications as either emerging in performance or institutionally given and stable, the study of boundaries should also chart the sites in which members anticipate categorization and the way these anticipations play out in everyday life.     

Patterns of engagement: identities and social movement organizations in Finland and Malawi

Based on interviews with climate-change activists and NGO workers in Finland and Malawi, this article reconsiders the ways in which the coordination of identity projects and action is approached in social movement scholarship. Rather than beginning with personal and collective identities, we take our cue from recent work by Laurent Thévenot and trace actors’ forms of engagement—the various ways actors produce commonality. As we show, doing so in vastly different social contexts allows us to see permutations in such forms afforded by participation in a transnational social movement and to identify patterns of collective action that we would otherwise be apt to miss. Finnish activists narrated their activities by way of engaging in the forms of the common good driving the climate movement, but coordinated various situations also through engagement in familiarity, comfort, and ease. Malawian activists and NGO employees also spoke of the common good the movements worked to achieve, but principally created common ground by engaging in shared individual choices and projects, which were jointly consecrated by fellow NGO participants. Ultimately, we argue that tracing forms of engagement enables more in-depth understanding of what is at stake when people act together in social movement organizations: moving away from collective and personal identity to patterns of engagement allows a vantage point into the processes through which commonality is created and generates new hypotheses regarding the coordination of action in social movement organizations.