Performance-based management and quality of work: an empirical assessment

In France, in the private sector as in the public sector, performance-based management tends to become a norm. Performance-based management is supposed to improve service quality, productivity and efficiency, transparency of allotted means and achieved results, and to better focus the activity of employees and of the whole organization. This text reports a study conducted for the French Ministry of Budget by a team of researchers in ergonomics, sociology and management science, in order to assess the impact of performance-based management on employees, on teams and on work organization. About 100 interviews were conducted with employees of all categories and 6 working groups were set up in order to discuss and validate or amend our first analyses. Results concern several aspects: workload and work intensification, indicators and performance management and the transformation of jobs induced by performance management.     

Collaborative practices in new product development projects involving suppliers

Abstract

Collaboration with suppliers in New Product Development (NPD) is essential for business competitiveness. However, the management of such collaborative project needs to focus on interactions between team members from different companies since they performed inter-organizational activities. While the impact of collaboration with suppliers on NPD project performance has been widely studied, the investigation of practices to support daily collaborative activities between both teams has received limited attention. This paper aims at developing a framework of operational practices for successful inter-organizational collaboration in NPD. The practices enacted by both project teams in six case studies were examined according to the stages of the collaboration and a knowing perspective. The results revealed some peculiarities linked to the inter-organizational context. Practices interact with each other across stages with a specific dynamic. More particularly, early in the project, practices to justify the collaboration with the suppliers are determinant for practices related to the creation of social interactions between project members and project commitment. The results also show that boundary objects are useful formal socialization mechanisms for supporting the undertaking of collaborative work.     

Health-Related Quality of Life Models: Systematic Review of the Literature

Purpose: This review evaluates howtheory-driven models of health-related qualityof life (QoL) take into account themethodological and conceptual problemsbesetting the field. Methodology: 68 modelsformulated from 1965 to 2001 (60% of thosefound for each decade) were randomly selected.Two judges evaluated the models using ananalysis grid covering a) the models' level ofconceptualization (from less to moresophisticated); b) the definition of QoL; c)the distinction between factors that mayinfluence QoL and QoL per se; and d) thepresence of instruments as tools to measureQoL. A global score reflecting the overallquality of the models was also provided.Results: Of the 68 theory-driven modelssampled, approximately 35% were in the lesscomplex category, 15% were in the mostsophisticated group and nearly 50% were inbetween. QoL was not defined by at least 25%of authors. The distinction between factorsthat may influence QoL and QoL per se wasmade in less than 50% of models. Instrumentsused were identified by 78% of authors. Lessthan 3% of the models examined received themaximum global score. Conclusions: From 1965 to2001, a general improvement in the quality ofQoL models is identified. However, for manymodels, the questions used to analyze modelswere not always clearly addressed (many did noteven define QoL), rendering analysis quitedifficult. Overall, the field needs moresophisticated models and a better definition ofthe content and boundaries of the QoL concept.     

Les représentations professionnelles en question. Le cas des intermédiaires dans les fusions-acquisitions

One sector of finance, relatively unfamiliar to the public, has nevertheless been growing fast for the last 30 years. This sector, known as M&A (Mergers and Acquisitions), specialises in the sale or purchase of companies. The middlemen who carry out the transactions are not the owners of the companies they buy or sell. They perform a set of socially divided and organised tasks and possess specific expertise. This article seeks to analyse these financial middlemen as workers, and in particular to understand their professional representation of the companies that they help to buy or sell. We show that the people working in this sector share a commodified, quantitative and abstract representation of the companies bought and sold. Through an analysis of activity, professional rhetoric, socialisation processes and career dynamics, the article shows how the homogeneity of this representation is constructed and maintained.     

Muslims in France: identifying a discriminatory equilibrium

We analyze the assimilation patterns of Muslim immigrants in Western countries with a unique identification strategy. Survey and experimental data collected in France in 2009 suggest that Muslims and rooted French are locked in a suboptimal equilibrium whereby (i) rooted French exhibit taste-based discrimination against those they are able to identify as Muslims and (ii) Muslims perceive French institutions as systematically discriminatory against them. This equilibrium is sustained because Muslims, perceiving discrimination as institutionalized, are reluctant to assimilate and rooted French, who are able to identify Muslims as such due to their lower assimilation, reveal their distaste for Muslims.