The recruitment and selection of hospital medical consultants

Abstract

The literature on selection has been dominated in recent decades by the ‘prediction’ paradigm. Such an approach requires a substantial number of positions to be filled in order to compute validity coefficients. There are other approaches, using a different paradigm, when concentrated on adjusting the organization and the employee. Here careful analysis of job demands is essential. This article describes such an analysis, taking the medical consultant as an example. The method can be used in an iterative way. It is useful when one has to work with small numbers of positions.     

网络环境下参考咨询人员素质问题思考

对网络环境下图书馆的发展趋势和与之相应的参考咨询人员的素质问题进行了探讨。     

East‐End Warehouse: a case study of ‘organisational capture’ and cultural conflicts

This case study is about a warehouse in London’s Dockland with predominantly local staff. It stored and distributed food and drink for contractors. Its market was expanding; the site well positioned. Nonetheless, since takeover by a large shipping company, contracts went unrenewed, ‘stock shrinkage’ mounted, losses increased. The author, part of a small team of consultants, was hired ‘to study and advise’. Customer intrusions are normal in service organisations. But here conflicting and group‐based short‐term interests inhibited staff co‐ordination: serial crises involved ad hoc responses. Fieldwork entailed charting work flows, administering an attitude survey, conducting a census and assessing both the workforce’s collective East‐End culture and top management’s culture: their values conflicted. In Dockland, kinship and neighbourly obligations were strong. Obtaining and distributing pilfered goods reflected this; they celebrated group enterprise, collective support and autonomy – values evident in the warehouse that we made integral to proposals for reorganisation. This paper thus addresses intrusions: from customers – evident in disruptive work flows; two externally derived and opposed cultures and the culture of consultants.     

Computerizing the Small Non-Profit

Summary

Small non-profit organizations that computerize their operations face a number of problems because of their lack of financial resources and technically trained personnel. A group of computer consultants discuss typical experiences of computerization that bear on organizational and personnel issues, the organization's relation to consultants, and training. Factors emphasized are the importance of using informal computer champions; management involvement; obtaining second opinions on consultants' recommendations; paying consultants after satisfactory results are obtained; and training staff in small, incremental steps growing out of their job functions.     

Response

This article focuses on the roles consulting units can play in statistics departments, universities, and the statistics profession. An opinion on what constitutes legitimate academic activity is given. The roles endorsed are consistent with the view that statistics is both a science and an integral part of scientific methodology and hence that statistics departments need to be concerned with both the development of new methods and the proper application of those methods in the pure and applied sciences. Consulting units serve as an interface between the developers and users of statistical methodology. Communication between developers and users can be carried on effectively through consultants who are actively involved in the education of users and in the education of statistics students, either formally or informally. Such communication is also enhanced when consultants are publishing in both statistics and nonstatistics journals. Routine data analysis is not endorsed as a justifiable academic activity for consulting faculty. Supervision of graduate students on such analyses, however, can be justified. The success a consulting unit can have in playing its roles depends on appropriate funding, staffing, and administration of the unit.     

Politicized expertise – an analysis of the political dimensions of consultants' policy recommendations to developing countries with a case study of McKinsey's advice on REDD+ policies

This article argues that expertise must be seen as politicized. Most of the existing research on the role of experts in policy-making neglects that there are many political factors which influence what and whose expertise is sought and used. This article looks at the role consultants play in shaping public policy in developing countries. Applying concepts from different disciplines a theoretical framework is developed to examine in what ways such politicized expertise undermines notions of neutrality and legitimacy. This framework is then applied to a case study looking at the advice that McKinsey & Company has given developing countries on their deforestation and Reducing Emissions from Deforestation and Forest Degradation policies.     

Expanding the HRD Role: Improving employee well-being and organizational performance

Abstract

An important opportunity for the HRD profession lies in assessing and reshaping the psychosocial work environment to create a healthy, mentally focused workforce that provides their organization with a competitive advantage. We explain why HRD professionals should be concerned with employee well-being, offer suggestions for assessing the work environment through a stress audit and discuss four key work factors that affect well-being: job control, role overload, social support and supervisor behaviour. By expanding their role to these concerns, HRD professionals can improve quality of life and contribute to organizational effectiveness. If they do, the result should be healthier employees, healthier organizations and a greater recognition of HRD's potential for transforming organizations.     

Constituting best practice in management consulting

This paper offers critical reflections on the construction and propagation of ‘best practice’: a concept which has become increasingly important in the business world and in civic life more generally. Focusing upon the activities of the Management Consultancies Association (MCA), we offer an analysis of the awards process instituted to applaud ‘best practice’ in the arena of consulting. Departing from existing academic representations of the advice industry which generally exclude this trade body from the analytical frame, we consider the role that the MCA performs in the field of consulting. Situating the MCA's attempt to constitute best practice within the work of Bruno Latour, we argue that this construct depends upon the mobilization of an extended network of allies, advocates and spectators whose interactions have been written out of academic analysis. The paper concludes by proposing the need for further research designed to explore, both, the heterogeneity and the porosity of the networks that construct, convey and applaud key knowledge products such as ‘best practice’.     

试论高校心理咨询教师在危机干预中的作用

高校心理咨询工作对促进学生身心的健康成长具有重要作用。高校心理咨询工作多由教师承担,由于身兼教师和心理咨询师的双重身份,易对心理咨询工作造成干扰。因此从伦理道德素质、专业素质和职业技能要求等方面,对高校心理咨询教师提出了要求,并对如何有效地进行心理危机干预提出了看法。     

Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs

Abstract

Knowledge management (KM) is considered as an effective strategy to improve organizational performance. In its application to small and medium enterprises (SMEs), resource constraints mean that exploitation of knowledge from external sources is often needed. This study explores practical KM issues encountered by Chinese SMEs when working with management consultants to introduce new business improvement practices. A comparative case study is conducted focusing on two consultancy-involved process improvement projects in Chinese manufacturing SMEs. The case results suggest a clear KM strategy is needed at the outset of the project and SME managers and employees need to play a proactive role in the learning and adoption of new knowledge. The research is novel in that it is the first study to explore knowledge management and the notion of liminality within the context of consultancy-involved Chinese SME improvement projects. The paper culminates with two research propositions that require further empirical study.