基于客户/服务器模式的非正常RPC的研究

分析了客户／服务器模式下远程过程调用(RPC)原理及其实现方法，重点讨论了五种非正常情况下RPC的处理方法。     

Fair Trade Certification: The Case of Tea Plantation Workers in India

This article analyses the impact of Fair Trade certification by focusing on its interactions with the patron–client relations traditionally established between management and workers in tea plantations in India. It argues that the invisibility of Fair Trade among workers, which generally reinforces existing patron–client relations through Fair Trade premiums, inversely hides the patronage of the management, and that workers are empowered when a premium is invested in a community development project led by an independent third‐party organisation.     

A Comparative Analysis and Evaluation of a University Employee Assistance Program

Abstract

The major goal of this presentation is to provide overview of evaluation results of the University of Pittsburgh (Pitt) Faculty and Staff Assistance Program (FSAP). The major goal of the Pitt FSAP evaluation was to generate information pertaining to the program's service adequacy, program effectiveness, client satisfaction, cost-efficiency and cost-savings. Such an evaluation effort is becoming increasingly important due to the recent trend of organizational downsizing and coping with resource constraints. As Universities downsize, it can be challenging to justify allocating scarce funds to employee assistance programming. This study also includes review of EAPs among eighteen universities and colleges from around the country in order to compare program performance of the Pitt FSAP system.     

基于Delphi/Access的C/S系统设计

C/S系统采用Access作后台数据库,具有性能稳定、数据交换迅速、数据安全、维护方便等特点,可视化编程语言Delphi具有丰富的编程环境、友好的界面、高速的编译器、强大的数据库开发功能,文章介绍了基于Delphi/Access的C/S系统软、硬件设计方法和技术。     

基于结构方程模型的商业银行客户终身价值研究

客户是商业银行生存与发展的基础,是其主要利润来源,如何对客户进行取舍、管理,与客户终身价值研究密不可分,如何衡量客户的价值成为一个关键的问题。本文在前人研究的基础上结合商业银行公司客户的自身特点建立一套科学合理的客户终身价值指标评价体系,并运用SPSS13.0和AMOS17.0软件进行分析,最后得出可行的、科学的客户终身价值结构方程模型,丰富了客户终身价值的研究领域,为商业银行的客户分类、客户关系管理提供了依据。     

The role of empathy in training social work students in motivational interviewing

Motivational interviewing (MI), an evidence-based approach with empathy as a key principle, effectively addresses client concerns found in the child welfare population. Training social workers in MI, and to be empathic, would increase the likelihood of better service delivery. Live supervision (LS) is a form of training that provides real-time feedback by clinical supervisors. This randomized comparison trial compared the effectiveness of LS or Teaching as Usual (TAU) on empathy in 54 MSW and BSW social work students. TAU involved students receiving online modules and assigned readings. Data were collected at baseline, after the interventions, and at five months follow-up. Differences in perceived empathy and empathic behaviors were measured by the Motivational Interviewing Treatment Integrity (MITI) and Toronto Empathy Questionnaire (TEQ). The study also assessed whether demographic variables or perceived empathy (TEQ) predicted empathic behaviors (MITI). Results indicate that, while both groups improved on empathy as measured by the MITI and TEQ, the LS group demonstrated more improvement. Demographic variables had no impact on empathy. The TEQ and MITI also did not demonstrate predictability suggesting the complexity of measuring empathy. The implications for social work education and future training are discussed.     

Embedded counselling in advisory work with clients in debt

This article addresses the potential for embedded counselling in social work with clients in debt. It is based on experiences from Sweden where budget and debt advisors employed by the municipalities give assistance to clients in financial difficulties. A distinction is made between advice and guidance on the one hand and counselling on the other. As the financial problems often have been long lasting, it is not enough with one-time advice that the client hopefully then follows. The purpose of the article, thus, is to explore the possibilities of incorporating counselling in the role of the advisor.     

A Program Evaluation of Los Angeles ACORN's Welfare Case Advocacy

SUMMARY

Bureaucratic confusion and client dissatisfaction since the 1996 changes in welfare policy opened opportunities for third party advocacy on behalf of welfare clients. This paper evaluates Los Angeles ACORN's case advocacy program for welfare clients. Outcomes analyzed include client satisfaction with ACORN's advocacy and effects of the program on welfare clients who later became ACORN members. Ninety-one percent of clients surveyed (N = 99) stated they were satisfied with the resolution of their welfare case complaint. Eighty-eight percent of respondents stated ACORN did a better job resolving their problem compared to the welfare department. Unique aspects of the program include peer advocacy and opportunities for welfare recipients to join ACORN and work on welfare policy changes among other issues.     

Implementation of a Federated Search System: Resource Accessibility Issues

Abstract

During 2009, the Hilton M. Briggs Library, South Dakota State University, went live with MetaLib, a federated search engine from Ex Libris. This paper presents the implementation process, addresses resource accessibility issues, and suggests a number of resources that can be consulted about these issues. Readers can apply similar strategies to projects involving federated search systems, as many implementation projects involve the same basic considerations presented here. The author did not find any studies specifically focused on configurations of MetaLib resources, so this content should be singularly useful.