Evaluation: Stakeholder-focused Criteria

Identifying and selecting suitable criteria is an important consideration in evaluating the performance of public sector organizations. Which criteria are chosen, and how they are weighted, will depend largely on the perspective being taken; different stakeholders (for example, clients, providers or commissioners) are likely to emphasize different criteria. In this paper a number of criteria are identified and an argument is developed to indicate which criteria are likely to be valued by various stakeholders. Furthermore, a number of approaches and mechanisms for evaluation are identified and the links between these, the criteria appropriate to them and the various stakeholders are made explicit. Finally, the issue of politics and the distribution of power between the stakeholders is addressed with a call for greater explicitness in using and balancing criteria (for example, as between professionals and the intended beneficiaries of services). In this way, while recognizing the inherent political nature of performance evaluation, the planning and implementation of services may be improved by a more mutually informed approach to evaluation.     

The social responsibility of organizations: Perceptions of organizational morality as a key mechanism explaining the relation between CSR activities and stakeholder support

Prior research on Corporate Social Responsibility (CSR) has documented how specific CSR activities relate to responses of relevant stakeholders, mainly examining employees. However, it is as yet unclear whether these findings generalize to other types of CSR activities or to responses of other stakeholder groups. In fact, results from studies to date also show inconsistent effects in need of further explanation.In this contribution we offer a new perspective on this literature. We extend current insights on organizational CSR activities and stakeholder support, by elaborating on the psychological mechanisms that can explain these relations. We draw together recent developments on organizational anthropomorphism with insights on organizational identification, to argue that the impact of CSR activities on a broad range of stakeholder responses depends on perceptions of organizational morality. We connect prior work on organizational ethics, CSR, and stakeholder support, to social psychological theory and research on impression formation, impression management, and impression updating. This new perspective allows us to broaden the current debate on CSR and stakeholder support.Building on this analysis, we propose a new model that offers a roadmap for future research. We explain the impact of organizational CSR on stakeholder responses, by highlighting perceived organizational morality as a key mediating variable. We then proceed to consider likely moderators of this relation distinguishing between (a) characteristics of the organization, (b) characteristics of (communications about) CSR activities, and (c) characteristics of the perceivers. On the basis of this extended model we develop specific predictions, and review initial evidence supporting these prediction.     

Between power and perception: Understanding youth perspectives in participatory monitoring and evaluation (PM&E) in Ghana

Participatory monitoring and evaluation (PM&E) approaches have been touted as an important concept for local participation in social interventions programmes. Utilizing a process analysis approaches, the PM&E data gathered through key informant interviews, formal surveys, and policy frameworks were analyzed. The study revealed three dominant power struggles between youth and programme implementers in three districts at the Greater Accra region, Ghana. The first and pervasive form of power dynamics involves the youth and programme implementers. The second involves a variety of arrangements with the government on one hand and implementers and youth on the other side. The third is who qualifies to be a beneficiary and for that matter participate in the PM&E. In these three forms of power struggles the paper reveals superior implementers control of who participate in the programme PM&E and at what stage in the process. The power imbalance between programme implementer and target beneficiaries impeded the level of beneficiaries’ participation in the PM&E.     

浅谈文化遗产的利益相关者——以曹操墓为例

本文从曹操墓事件为例,分析了文化遗产管理中所涉及的利益相关者,并对其概念和分类进行了研究,探讨了不同文化遗产利益相关者对文化遗产保护管理所产生的主要影响,并提出只有逐步发挥文化遗产利益相关者在遗产保护管理中的作用,才能实现文化遗产的可持续发展。     

Thinking About Stakeholders of Public Agencies: The Georgia Department of Transportation Stakeholder Audit

Practitioners and scholars have grown increasingly interested in recent decades in how public administrators should and can work with the constituencies they serve. To date, most of this conversation has focused on citizens and broader communities rather than on stakeholders more generally, but these other stakeholders, ranging from oversight policy-making bodies to private sector and nonprofit contractors to governmental partners, are no less important than the general public. The purpose of this paper is to propose a first step that many agencies might take in thinking about their range of stakeholders, a step that we term a “stakeholder audit.” A stakeholder audit entails (1) mapping the universe of an agency’s stakeholders, (2) assessing the agency’s perceived needs for additional information relative to various stakeholder groups, and (3) developing suggestions on how to obtain that information. After first discussing the more general idea of stakeholder analyses, we describe the stakeholder audit technique, and illustrate how it has been applied to a particular agency, the State of Georgia’s Department of Transportation. We conclude by considering how a stakeholder audit could represent a first step for an agency in improving relationships with its stakeholders.

关于企业社会责任的研究综述

传统的观念认为经济价值的大小是衡量企业成功的标准,企业经营的目标就是追求利润最大化。企业责任观点要求企业必须顾及企业相关者的利益,企业应努力成为好的“企业公民”。管理学,经济学相关理论对企业社会责任进行相应的界定,但并未统一。企业承担社会责任已是大势所趋,并在公司治理的构架中寻求相应的措施和制度来保证企业承担相应的社会责任。     

利益相关群体视角中的流动儿童学校教育

基于对A市指定招收流动儿童的两所公办学校的调查,分析了流动儿童学校教育中利益相关群体的生存状况及利益诉求。研究发现,流动儿童教育中存在着学校、教师、家长和儿童等不同利益群体,要彻底解决流动儿童教育中存在的问题,不仅要考虑流动儿童的利益,还需要考虑相关群体的利益。     

Distinguishing among publics,audiences, and stakeholders in the social media era of unanticipated publics

Public relations is failing to distinguish among publics, audiences, and stakeholders in today’s social media era, even though the business and marketing literature has begun discussing “brand publics.” This article clarifies the terms and explains the practical value in the definitions and distinctions. It also introduces a new term, “unanticipated publics” and provides a way to conceptualize those publics’ impact from the social network perspective.     

The making of 'Home Improvements - tools for working with families in Aotearoa/ New Zealand'. Reflections on creating a video resource for teaching purposes

In this article, two social work practitioners explore, with all the wisdom of hindsight, the joys and pitfalls of venturing into video production as a medium for creating a teaching and learning resource. Their discoveries are organised under a number of key themes beginning with an idea and leading into commitment to a project involving a crew, a cast and a steep but captivating learning curve on the use of audio visual technology. Other practitioners similarly interested in the potential of this medium but without much experience, will find this article of great benefit in providing practical tips and insights, and demystifying the tasks and terminology associated with video production.     

Most valuable stakeholders: The impact of employee orientation on corporate financial performance

In sports, the most valuable player award goes to the individual or group of players who have contributed most to the success of the team. This paper presents the results of two Australian empirical studies conducted six years apart, which suggest that, in business, employees are the most valuable stakeholder group. In particular, we find evidence to support the proposition that employee orientation contributes more to corporate financial performance (CFP) than orientation towards any other individual primary stakeholder group, including customers, communities, suppliers and shareholders. These findings have practical implications for corporate level strategy and the prioritization of budgetary resources by communication managers. From a theoretical perspective, the paper contributes to the debate on the best way to conceptualize employee orientation.