The duty to care and the need to split

This paper arises out of psychoanalytically oriented consultancy to teams of staff in the helping professions where there is a statutory 'duty to care'. It takes as its premise the seemingly paradoxical hypothesis that workers may need to split off part of their emotional experience in order to preserve their own mental health and provide reliable services to their clients. I argue that while a professional 'duty to care' requires us to be emotionally 'in touch', the demands of our clients together with the demands of the institutional response to the 'duty to care' cause us to split off parts of our awareness. I also argue that provided the splitting does not become extreme we are doing no more or less than the rest of society. In other words, there is a degree of 'normal splitting' which numbs our awareness of danger and destructiveness and seeks to protect us from too much anxiety and pain. Yet if professional workers are charged with the responsibility of assessing risk and acting accordingly for the protection of all concerned they need ways of being 'in touch' (re-integrating the splits) for some or enough of the time. Finally, I will describe ways of being 'in touch', illustrating the difficulty and the pain of re-integrating the splits and some of the insights that can arise out of this work with examples from my consultancy work.     

Organizational identification as a mediator for the effects of psychological contract breaches on organizational citizenship behavior: Insights from the perspective of ethnic minority employees

This study examines the contribution of the psychological contract (PC) framework to the understanding of ethnic minority employees’ employment relationships. First, it tests the generalizability of PC types (transactional, relational, and balanced) observed in the general population to ethnic minority employees. Then, to further address the unique needs and motivators of minority employees, this study considers diversity-related PCs. It adopts social exchange theory to explain how transactional, relational, balanced, and diversity-related PC breaches predict organizational citizenship behavior (OCB). Moreover, it draws insights from social identity theory and examines the mediating role of organizational identification in the relationship between types of PC breach and OCB. Data from 361 Turkish employees working as ethnic minorities in Belgium indicate that relational and diversity-related PC breaches predict OCB partially via organizational identification while transactional and balanced PC breaches directly affect OCB.     

Some new constructions of circular balanced repeated measurements designs

Repeated measurements designs are widely used in medicine, pharmacology, animal sciences, and psychology. In this article, some infinite series are developed to generate the balanced repeated measurements designs for p (periods) even. For p odd, construction procedures are also described. Catalogues of the proposed designs are also presented for p = 5, 7, 9, when v ≤ 100.     

Recent developments in D-optimal designs

In the paper, some issues concerned with the determining spring balance weighing designs satisfying the criterion of D-optimality under the assumption measurement errors are uncorrelated and they have the same variances are discussed. In addition, highly D-efficient spring balance weighing designs are also considered. Some conditions under which any spring balance weighing design is regular D-optimal or highly D-efficient are proved. What is more, new construction methods of regular D-optimal and highly D-efficient spring balance weighing designs are presented.     

Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard

This study presents a structural evaluation methodology to link key performance indicators (KPIs) into a strategy map of the balanced scorecard (BSC) for banking institutions. Corresponding with the four BSC perspectives (finance, customer, internal business process, and learning and growth), the most important evaluation indicators of banking performance are synthesized from the relevant literature and screened by a committee of experts. The Decision Making Trial and Evaluation Laboratory (DEMATEL) method, a multiple criteria analysis tool, is then employed to determine the causal relationships between the KPIs, to identify the critical central and influential factors, and to establish a visualized strategy map with logical links to improve banking performance. An empirical application is provided as an example. According to the expert evaluations, the three most essential KPIs for banking performance are customer satisfaction, sales performance, and customer retention rate. The DEMATEL results demonstrate a clear road map to assist management in prioritizing the performance indicators and in focusing attention on the strategy-related activities of the crucial indicators. According to the constructed strategy map, management could better invest limited resources in the areas that need improvement most. Although these strategy maps of the BSC are not universal, the research results show that the presented approach is an objective and feasible way to construct strategy maps more justifiably. The proposed framework can be applicable to institutions in other industries as well.     

In Search of the Optimum Harvey Wallbanger Recipe via Mixture Experiment Techniques

A Harvey Wallbanger is an alcoholic drink composed of three ingredients: orange juice, vodka, and Galliano. One of the authors (Sahrmann), a connoisseur of the libation, was perplexed upon discovering that different bartender handbooks listed different recipes for the drink. Determined to shed some light on this irksome problem, he issued invitations for an evening workshop session (party) to former and current attendees of an experimental-design training course taught within his company. A mixture experiment was designed and data collected using the class participants. This article describes the experimental design and the analysis of the data. The results of the experiment indicate that reducing the proportion of vodka produces better-flavored drinks. The results of the experiment were not entirely conclusive, however, so recommendations are made for future experimentation.     

研究性学习对职业社工专业能力培养的作用初探——以“老年研究小组”为例

研究性学习是一种重实践能力和创新能力培养，具开放性、探究式教学互动模式，对研究性大学及创新人才培养有重要意义。基于研究性学习与社工教育实务特质的高度契合性，本文以“老年社工”课为平台，以“老年研究小组”为切人点，以研究性学习为途径，总结了为期五年“以问题为导向，教、研、实务三结合”的教改对职业社工素质培养的效果，并就本土社工教育的学科发展提出了建议。     

Generalized Youden designs: construction and tables

Generalized Youden Designs are generalizations of the class of two-way balanced block designs which include Latin squares and Youden squares. They are used for the same purposes and in the same way that these classical designs are used, and satisfy most of the common criteria of design optimality.We explicitly display or give detailed instructions for constructing all these designs within a practical range: when υ, the number of treatments, is ?25; and b₁ and b₂, the dimensions of the design array, are each ?50.     

A study on cyclic bandwidth sum

Suppose G is a graph of p vertices. A proper labeling f of G is a one-to-one mapping f:V(G)→{1,2,…,p}. The cyclic bandwidth sum of G with respect to f is defined by CBS _f (G)=∑ _uv∈E(G)|f(v)−f(u)| _p , where |x| _p =min {|x|,p−|x|}. The cyclic bandwidth sum of G is defined by CBS(G)=min {CBS _f (G): f is a proper labeling of G}. The bandwidth sum of G with respect to f is defined by BS _f (G)=∑ _uv∈E(G)|f(v)−f(u)|. The bandwidth sum of G is defined by BS(G)=min {BS _f (G): f is a proper labeling of G}. In this paper, we give a necessary and sufficient condition for BS(G)=CBS(G), and use this to show that BS(T)=CBS(T) when T is a tree. We also find cyclic bandwidth sums of complete bipartite graphs. Dedicated to Professor Frank K. Hwang on the occasion of his 65th birthday. Supported in part by the National Science Council under grants NSC91-2115-M-156-001.     

平衡计分卡在高校辅导员绩效评价中的应用

针对目前高校辅导员绩效评价所存在的问题，论述应用平衡计分卡进行绩效评价的意义，以及如何构建平衡计分卡体系，并提出应注意的事项。