The effect of product-harm crisis situations on firms’ spokesperson strategies: Evidence from China's emerging market economy

The purpose of this paper is to examine the influence product-harm crisis situations have on, a firm's spokesperson strategies in China's emerging market economy. Through the content analysis of, 127 product-harm crises, crisis type is found to be a predictor of spokesperson strategies. Compared, with Chinese brands, foreign brands are less likely to employ top-executive spokesperson strategies, during product-harm crises. Crisis severity was found to have no impact on the adoption of, spokesperson strategies.     

试论新闻发言人语言风格

语言风格是人的风格在语言上的一种体现,也是语言使用者在交际中内在和外在最高层次的反映和表达,是＂成于内而形于外＂的结合。新闻发言人语言风格的形成有主观、客观两方面原因。风格要素往往是综合到一起影响风格的形成。     

Preparing to face the media in times of crisis: Training spokespersons’ verbal and nonverbal cues

Seventeen in-depth interviews with professional media trainers from Belgium were carried out to examine which recommendations are offered during media training of organizational spokespersons. The interviews reveal the recommendations of media trainers concerning verbal, visual, and vocal cues of spokespersons, with special focus on addressing the media in times of organizational crisis. The findings offer a structured overview of practical recommendations given by media trainers to organizational spokespersons. In addition, the findings put the scarce academic literature about the optimal verbal and nonverbal delivery of crisis responses into perspective, by showing if and how those theoretical aspects are addressed in practice. Based on these insights a research agenda for crisis communication delivery is set.     

Effects of apologies and crisis responsibility on corporate and spokesperson reputation

This study is aimed at the effects of making apologies in a crisis situation and attributed crisis responsibility on corporate- and spokesperson reputation. In a 2 × 2 scenario experiment (spokesperson making apologies versus no apologies; and accidental versus preventable crisis), 84 respondents judged corporate and spokesperson reputation. We found that the crisis has more impact on corporate reputation than on the spokesperson's reputation. This indicates that the crisis is seen as a collective responsibility of the organization, rather than the personal responsibility of the spokesperson.     

Identifying a credible spokesperson for corporate social responsibility initiatives: Findings from a cross-national study

The aim of this study is to fill gaps in the literature related to perceptions of spokesperson credibility in a cross-cultural corporate social responsibility (CSR) context. After collecting data in two countries (Chile & U.S.) using two common forms of CSR disclosures (email/video), findings offer numerous insights for both theory and practice. Recent global trade literature found that employees are the best spokesperson for corporate communication messages (Beiser, 2017). Findings from the current study indicate that these perceptions are sensitive to cultural factors in a CSR context. Further, while scholars widely accept the need for transparent communication about CSR (Chaudhri & Wang, 2007), trade research indicates that organizational transparency falls short of consumer expectations (Edelman, 2016). Our research indicates that different dimensions of transparency (integrity, respect, openness) may be driving perceptions of spokesperson credibility and thus help to explain the variance in performance and perception.     

广告代言损害赔偿制度探析

广告代言人因违法代言行为造成消费者利益损害的①,是否应该承担赔偿责任,《广告法》并未规定,广告代言人因此而逍遥法外。这对于消费者而言,显属不公平。根据公平及权利义务对等原则,广告代言人应对其违法行为承担相应民事责任。