Bringing Japanese Continuous Improvement Approaches to U.S. Manufacturing: The Roles of Process Orientation and Communications*

Continuous improvement (CI) has played a key role in Japan's quality management. U.S. companies have begun to adopt CI in recent years. This paper studies the implementation of CI in seven U.S. manufacturing companies. We view values as the core concept of culture that impacts CI effectiveness. Using both qualitative and quantitative data with a sample of seven companies, we observe empirically a relationship between process-oriented values and CI effectiveness. We also find that communications involving workers is strongly associated with CI effectiveness. Finally, we find an association between process orientation and communication frequency, and argue that communications act as an intervening variable between process orientation and effectiveness.     

公共组织BPR决策模型及实证研究

公共组织要从效率、效能和效益(3Es)三方面得以提高,必须实施机构的业务流程再造(BPR),从根本上进行体系的再设计.以满足顾客需求为目标,针对公共组织业务流程再造过程中的多目标问题,提出公共组织BPR决策模型,从定性和定量两个角度对目标要素进行详细分析,并结合实证研究,为公共组织实施流程再造提供了决策依据.     

Qualitätsmanagement: Entwicklung,Problemfelder und ein integrativer Lösungsvorschlag

Quality Management: History, problems and an integrative modelStarting with a critical examination of the history and the commonly known concepts and systems of Quality Management, the paper discusses a broader understanding of quality in a genuinely managerial perspective. This is shown by generating and applying five basic dimensions of the quality concept. An integrative concept of Quality Management is presented.     

敏捷竞争环境中TQM与ISO 9000标准比较研究

本文对全面质量管理TQM、ISO 9000质量管理保证标准和敏捷竞争进行了深入的对比分析，探讨敏捷竞争、TQM以及ISO 9000的融合机理，为敏捷竞争质量管理的实施提供思路和途径。     

论研究生教育的全面质量管理

全面质量管理在高等教育领域有其适用性。在我国的高等教育中建立全面质量管理体系,对提高我国高等教育质量具有重要意义。知识经济时代,我国的高等教育,尤其是研究生教育应积极转变观念,强化质量意识,利用全面质量管理思想指导研究生教育,保证和提高研究生的培养质量。     

Evolution of Quality: First Fifty Issues of Production and Operations Management

Many contributions have been made to the field of quality since the inaugural issue of Production and Operations Management in 1992. The first issue called for more research and teaching on TQM, which resulted in two special issues dedicated to TQM. Many other articles related to quality have also been published in the first fifty issues of the journal on topics ranging from technical methods to the Baldrige Award and ISO 9000. As we review these articles, we assess their contribution and the progression of the field of quality. Although past research has advanced our understanding of quality, there still exists many research opportunities in developing more theory, using additional research methodologies, and studying emerging topics in this field.     

COMPARING THE ENVIRONMENTAL AND QUALITY INITIATIVES OF BALDRIGE AWARD WINNERS

Can best‐practice quality firms leverage their quality programs for environmental management? This paper explores this question by comparing the implementation of successful and unsuccessful quality and environmental initiatives in five manufacturing‐ and five service‐sector Malcolm Baldrige National Quality Award (mbnqa) winners. The results lead to a series of propositions to guide future research. While the literature suggests that quality and environmental programs are closely related, this study finds that drivers of successful environmental initiatives are not the same as those for successful quality initiatives.     

企业在贯彻ISO9000系列标准中应注意的问题

针对我国企业在贯彻 ISO90 0 0系列国际标准时容易走入的误区 ,文章提出了几个应引起重视的问题 :一是全面质量管理 (TQM)的宗旨是持续不断的质量改进 ,而不是固守标准 ,维持现状。二是在向外提供质量保证的同时要兼顾内部质量保证。三是要注意贯标中统计技术的正确使用     

论TQM（全面质量管理）模式下高校思想教育的创新

本文将TQM（全面质量管理）理念引入高校学生思想教育管理，分析了高校学生思想政治教育实施的内涵，建立了学生思想政治教育质量观，着重阐述管理的创新，提出了相应的对策，旨在建立充分体现以人为本的高校学生思想政治教育全面质量管理理念，初步构建学生思想政治教育全面质量管理观，为我们探索出一条适合于新时期进行高校学生思想政治教育管理工作的新思路和新方法，提高大学生思想政治教育管理水平，从理论与实践的结合上进行创新性的研究。