Child Characteristics,Parenting Stress,and Parental Involvement: Fathers Versus Mothers

This study examined variations in the relationships among child characteristics, parenting stress, and parental involvement. Participants were 100 two‐parent families with preschool‐aged children. Self‐report and interview data were collected to measure parental involvement, as well as perceptions of child temperament and parental stress. Analyses revealed significant, yet somewhat different, associations between child temperament and parental stress for mothers and fathers. More significant associations were found between perceptions of child temperament and involvement for fathers than for mothers. The associations between child temperament and parental stress and involvement differed on the basis of child and parent gender. Results are discussed in terms of future research on father involvement, as well as programs designed to encourage fathers to assume more active parental roles.     

客户生命周期模式研究

客户关系具有周期性,可划分为考察期、形成期、稳定期和退化期四个阶段.交易额和客户利润被选作特征变量来描述客户关系水平,理论分析表明:两者均随生命周期阶段的发展而不断提升,考察期最小,形成期次小,稳定期最大.实证研究检验了该结论的正确性.根据客户关系退出时所处的阶段,客户生命周期模式被分成早期流产型、中途夭折型、提前退出型、长久保持型四种基本类型,每种类型均有不同的成因.     

CRM的理念与实施中关键因素分析

随着市场环境、竞争环境的快速变化 ,企业的管理理念、服务观念开始发生重大转变 ,使得CRM(CustomerRelationshipManagement,客户关系管理 )成为当前热点。本文试从CRM在国内外的应用情况、CRM体现的管理理念、服务宗旨以及实施中应考虑的一些重要因素进行分析     

供应链与海尔的战略调整

供应链是现代工商业的一种新的业态形式 ,它通过有效的客户和市场管理、对客户需求的准确预测和迅速反应以及最大程度地降低从原材料到生产、再到销售整个过程的库存和运转费用 ,为终端顾客提供最大的让渡价值 ,提高供应链成员整体的竞争力。海尔集团以超前性的战略眼光对公司的组织管理结构和经营方式进行了战略性的调整 ,为推行供应链管理和经营创造了条件。     

中小企业CRM系统的OLAP设计与实现

根据中小企业CRM发展需求,构建了OLAP分析模型,为企业提供决策支持.     

基于顾客资源的动态竞争优势

随着市场竞争环境变化的加剧,企业战略竞争的基点正在从企业内部的资源转移到企业适应外部环境的动态能力上,顾客资源因能有效地衔接企业内部资源和外部环境机会而成为弥足珍贵的战略性资源,以顾客资源为基础构筑的核心竞争力正日益体现出强大的动态竞争优势。因此,企业只有通过加快转变企业的战略管理理念、重构企业内部的业务流程、改革传统的价值链模式和实施企业的顾客忠诚化管理等途径构筑基于顾客资源的动态竞争优势,才能将企业立于竞争的不败之地。     

Community involvement in land regularization for informal settlements in Tanzania: A strategy for enhancing security of tenure in residential neighborhoods

This paper documents and analyzes how landholders managed to uplift status of their neighborhood from hazard land as designated by the 1978 master plan to a regularized residential settlement through land regularization in Dar es Salaam city. Specifically, explores policy framework governing land regularization and how the local community explored the opportunities it offers. Documents the local community planning and land regularization processes undertaken focusing on land use planning, drainage construction, and cadastral survey and discuses how financial resources were raised, trust was built as well as factors which sustained community involvement towards meeting their interests of securing tenure. The paper also, draws challenges facing land regularization policy and recommends areas for further interventions commensurate with the human dimension challenges in securing tenure.Underlying community involvement, those aspects of community, which have been connected to the idea of social capital namely existence of committed leadership in land development matters, embracing mechanism for participatory decision making process and educational background to local leaders were particularly important in determining success for the case. Others include economic ability to contribute, high proportion of landholder settlers, land conflict task force formulation, local consensus to solve commonly felt problems, existence of strong community organization, and unwritten norms put in place to regulate individual behavior in building construction. Weak legal recognition of informal settlement, lengthy and bureaucratic procedures in planning and approval of regularization plans, weak knowledge on land management matters, short-term title deeds with low financial betterments, political popularity are identified critical challenges.Some of recommendations put forward include formalization of the grass-roots role in decision-making, decentralizing some of land development control functions to sub-ward leaders and training the same in basic land management matters. Others include definition of norms; by-laws and government facilitation of informal land parceling. Besides community support should be sought so as to create partnership in the promotion of security of tenure in informal areas. The study concludes that, unless land development activities ongoing in informal settlements are closely monitored and regulated as the settlement grow, it will be too costly socially and economically to retrofit once the settlement have identified.     

动静态属性数据相结合的客户分类方法研究

研究了一种客户动态、静态属性数据相结合的客户分类方法。提出了客户时间序列的加权处理方法,并应用客户时间序列的统计特征作为聚类特征向量,采用混合式遗传算法对客户聚类,使每一类客户具有相似的时序特征。在此基础上将聚类结果与客户的静态属性数据相结合,对客户进一步分类。实验结果表明,与传统的基于静态属性数据的客户分类方法相比,本文的方法提高了客户分类的准确性。     

合作学习与课堂参与性——通过合作学习促进英语课堂学生参与性的实验研究

鉴于英语教学重心向语言输出和运用能力的转移,学生在课堂上不再是被动的接受者.富兰克林说(1706-1790):告诉我,我会忘记;教给我,我可能记住;让我参与,我才能学会.因此,怎样让学生成为课堂的主体和积极的参与者成为教师关注的话题.本文通过实证研究调查了利用合作学习法提高英语课堂学生参与性的可能性和可行性,对比分析了实验班和控制班课堂参与状况,并对合作学习的实施提出了建设性的建议.     

顾客价值创新:战略分析的基点

传统的战略分析是以竞争为基点的。其目的是如何比竞争对手做得更好。在这种思维指导下 ,企业经营往往产生竞争激烈、市场不敏感、反应性行为、缺乏创新等后果。在复杂多变的环境中 ,战略分析应转移到顾客价值创新上来。顾客价值创新战略通过为顾客提供完全新型或得到重大改进的价值而使企业经营与竞争无关。顾客价值创新战略与竞争基点战略在战略导向、对竞争的认知及态度、企业本身实力的认识等具有明显不同的特征 ;进行顾客价值创新可以按照顾客价值创新循环机制进行 ,这一循环机制以顾客消费流程分析为起点 ,由创新机会认别、资源需求分析及价值创新实施等环节构成。