Association between employee department and responsible gambling program perceptions

ABSTRACT

Academic studies of employee perceptions of and engagement with responsible gambling (RG) provide important insight into how employees engage with RG, but typically treat employees as a singular entity. Employees in different departments, however, have different work experiences that affect their likelihood of directly interacting with gamblers. It is conceivable that degree of contact with gamblers affects employees’ opinions about RG. To examine this possibility, we surveyed cohorts of employees at MGM Resorts International (MGM) (N = 2,192) regarding their (1) perceptions of RG programs, (2) behaviors and beliefs about gambling, and (3) comfort with MGM’s corporate RG environment. Using MANCOVA, with years employed in the gambling industry as a covariate, we observed that employees in departments with less direct contact with gamblers were more likely to perceive RG programs to be effective at MGM than employees who have more direct contact with gamblers. In addition, employees who work in the Food, Beverage, & Retail departments were more likely to hold misconceptions about gambling than employees in Back of House operations. The differences in how departments view RG programs suggest that one-size-fits-all approaches to employee training might not be suitable for RG topics, and that position-based training might be necessary.     

Gambling problems seldom come alone: prevalence and temporal relationships of mental health problems in casino excluders

ABSTRACT

To estimate the effectiveness of gambling exclusion programmes, previous research focused on changes in gambling behaviour post-exclusion. Although other mental health problems, especially co-morbid mental disorders, may be crucial for relapse and recovery of gambling-related problems, these factors have rarely been studied in excluders. Therefore, this study aimed to assess a comprehensive mental health status of excluders using well-validated diagnostic instruments. Fifty-eight casino excluders participated in face-to-face diagnostic interviews and completed several validated questionnaires (e.g. Stinchfield Questionnaire, Brief Symptom Inventory). Retrospective temporal sequences of diagnosed mental disorders, help-seeking behaviour and exclusion were examined. The majority of excluders reported impairments in mental health aspects. About three-quarters met criteria of lifetime gambling disorder, more than half in the last 12 months whereby screening and diagnostic measures correlated moderately. Other mental disorders were frequent, especially affective and substance-related disorders and typically preceded the onset of gambling disorder. Six years passed between self-awareness of gambling problems and help-seeking. Two more years passed until exclusion. Frequent mental health problems suggest the need for individually tailored support beyond exclusion programmes (e.g. psychotherapy, pharmacotherapy, counselling services). Late help-seeking and exclusion entry claim for improved early detection and intervention concepts that consider underlying mental disorders.     

Casino Gambling Among Older Adults in North Dakota: A Policy Analysis

This article examined social issues surrounding casino gambling among older adults both nationally and in the state of North Dakota. An exploratory review of gambling trends among older adults and an examination of policies to protect older gamblers revealed that older adults are targeted by the gaming industry as a lucrative market (Singh et al. J Retail Leisure Property 2007, 6(1):61–68). The authors used the national literature to frame their qualitative study, which explored gambling issues among older adults in North Dakota from the perspective of six counselors trained in gambling addiction who provide treatment services in the state. Findings indicated that relatively few policies existed at the state and national levels to protect older, more vulnerable adults who gamble. Further, the six casinos in North Dakota were viewed as very effective in marketing their casino gaming opportunities to older citizens by the gambling treatment providers interviewed. Additionally, barriers to gambling addiction treatment involved lack of available services and distance to receive services in this rural state. Based on the findings of this study, social policy changes which could lead to increased protection for older adult gamblers in the state were included.     

Improved Self-exclusion Program: Preliminary Results

The gambling industry has offered self-exclusion programs for quite a long time. Such measures are designed to limit access to gaming opportunities and provide problem gamblers with the help they need to cease or limit their gambling behaviour. However, few studies have empirically evaluated these programs. This study has three objectives: (1) to observe the participation in an improved self-exclusion program that includes an initial voluntary evaluation, phone support, and a mandatory meeting, (2) to evaluate satisfaction and usefulness of this service as perceived by self-excluders, (3) to measure the preliminary impact of this improved program. One hundred sixteen self-excluders completed a questionnaire about their satisfaction and their perception of the usefulness during the mandatory meeting. Among those participants, 39 attended an initial meeting. Comparisons between data collected at the initial meeting and data taken at the final meeting were made for those 39 participants. Data showed that gamblers chose the improved self-exclusion program 75% of the time; 25% preferred to sign a regular self-exclusion contract. Among those who chose the improved service, 40% wanted an initial voluntary evaluation and 37% of these individuals actually attended that meeting. Seventy percent of gamblers came to the mandatory meeting, which was a required condition to end their self-exclusion. The majority of participants were satisfied with the improved self-exclusion service and perceived it as useful. Major improvements were observed between the final and the initial evaluation on time and money spent, consequences of gambling, DSM-IV score, and psychological distress. The applicability of an improved self-exclusion program is discussed and, as shown in our study, the inclusion of a final mandatory meeting might not be so repulsive for self-excluders. Future research directives are also proposed.

Impact of Visiting an Onsite Casino Information Centre on Perceptions about Randomness and Gambling Behaviours

At the beginning of 2000, some educational initiatives in the field of responsible gambling resulted in the implementation of Onsite Casino Information Centres (OCICs). However, no study has yet empirically evaluated the impact of visiting an OCIC. This paper includes two studies evaluating the OCIC Au Centre du Hasard, located in Montreal, Quebec. The goal of the first study was to identify the profile of the visitors and to assess their appreciation. After a visit, 336 patrons accepted to complete a pen and paper questionnaire. The goal of the second study was to evaluate the impact of a visit on the perceptions about randomness and the gambling behaviours of the visitors. For this study, 67 visitors were evaluated before, after, and 3 months following a visit and their results were compared to a control group. Data showed that most visitors were seniors, occasional slot machine gamblers, and in control of their gambling activities. The majority of guests greatly appreciated their visit. A visit to Au Centre du Hasard seemed to modify the misconceptions towards the notion of randomness but not the gambling behaviours. These gains were maintained at 3-month follow-up. Results with respect to other prevention programs are discussed, and future research avenues are suggested.

博彩业监管政策的比较分析

美式赌场和欧式赌场的经营风格截然不同,无论是经营理念还是日常管理都存在较为明显的差异。美式赌场重视宣传,追求经济规模;欧式赌场的管制则严格得多,规模也很小。本文首先对欧美赌场的经营模式进行比较分析,进而深入讨论了监管政策对赌场经营模式的影响,同时还总结了世界各大赌城监管政策的类型。根据澳门博彩业的发展趋势,本文也提出了完善澳门博彩业监管政策的建议。     

Visitor suicide risk in casino resort areas

In a well-publicized analysis of visitor suicides in three casinoareas (Atlantic City, Las Vegas, and Reno), elevated suicide risk among interstate visitors was attributed to the presence of legalized gambling. A fundamental limitation of the analysis, however, was the absence of estimatesfor at-risk populations. In the present paper, an analysis of 1995 visitor-suicide rates (incorporating estimates for at-risk population) for 310 large UScounties, including places both with and without gambling casinos, yields no evidence to support a gambling-suicide relationship.     

Motives and Methods of Under-Age Casino Gamblers

Numerous studies have documented that under-age gambling is quite common. The present study employs interviews of 48 university students who gambled under-age to determine the motives and methods associated with casino gambling by minors. The information gathered in these interviews indicates that access to casinos is easily attained, that the risk of exposure once gambling is minimal, and the motivations of under-age gamblers differ in important ways from that of adults, as access to alcohol, accompanying parents, and the desire to experience the “forbidden fruit” of casino gambling are commonly mentioned motivations by under-age gamblers.

Temporal Distributions of Crime and Disorder in Casino and Non-Casino Zones

Research on the relationship between casinos and crime has yielded mixed conclusions. Some authors argue that casinos are crime attractors and provide fertile grounds for disorder in the surrounding communities. Others claim that the impact of casinos on the crime problem has been over-stated and that casinos in themselves are not crime generators. Relying on calls for service and incidents known to the police, this research reveals the specific spatial and temporal characteristics of all criminal and disorderly behaviors around casino venues.

Controllable superstition and its relationship with enduring and behavioural involvement in gambling

Superstition is a salient belief given the desire of individuals to control outcomes in daily life, particularly in the context of gambling. This study contributes to the literature by distinguishing controllable superstition from uncontrollable superstition. Furthermore, their relationships with enduring involvement and, subsequently, behavioural involvement, including gambling frequency and variety, are examined. Using partial least squares structural equation modelling, the analysis of data collected from 496 casino gamblers indicates that uncontrollable superstition has two sub-dimensions, which include impersonal outcome and personal state. Controllable superstition positively predicts gambling frequency and variety via enduring involvement, whereas uncontrollable superstition has no effect on enduring involvement. The findings indicate that superstition should not be treated as a unidimensional construct, as controllable and uncontrollable superstitions have different effects on consequential variables. Practical implications are provided for gambling regulators and casino operators.