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排序方式: 共有197条查询结果,搜索用时 15 毫秒
1.
德国在二战后被分裂成两个国家,就其外部因素来讲,是由于以美苏为首的大国合作政策在战后逐渐走向对抗并导致冷战的产物,是外部力量施加于德国的结果,而在走向对抗的过程中,美苏在德国赔偿问题上的冲突,是导致德国分裂的一个重要原因。 相似文献
2.
服务质量决定要因顾客满足和行动意图的影响--在中国服务产业的应用 总被引:3,自引:0,他引:3
为维持现有顾客和创造新顾客,服务企业必须知道怎样实施服务质量战略来增加顾客满足和行动意图,因为服务质量、顾客满足和顾客行动意图之间存在着因果关系.本研究把整体服务质量分解为相互作用质量、物理环境质量、结果质量三个决定要因,并对服务质量决定要因对顾客满足和行动意图的影响进行了研究,实证检验在中国服务产业中进行.对研究模型的验证结果支持本研究提出的所有因果假设,即构成整体服务质量的三个决定要因对顾客满足具有显著的正向影响,顾客满足对行动意图具有显著的正向影响.而且,对于中国顾客来说,服务质量决定要因对顾客满足的相对影响力依次为"结果质量">"相互作用质量">"物理环境质量". 相似文献
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消费者品牌信任机制建立及影响因素的实证研究 总被引:6,自引:0,他引:6
诚信危机是现代企业面临的严峻问题,而营销领域关于消费者对品牌信任建立的理论与实证研究还很匮乏。笔者在访谈和文献基础上,将相关领域的机制性研究与前因性研究两种方法相结合,提出了消费者品牌信任建立的三种机制(经验机制、计算机制和转移机制),并探查出能够反映每种机制的五个变量(感知质量、顾客满意、感知风险、经济价值和品牌声誉)。通过在化妆品行业收集的数据,使用结构方程模型分析,结果表明,经验机制和计算机制对建立品牌信任起作用,其中经验机制的作用最大。 相似文献
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Inmaculada García José Alberto Molina María Navarro 《Journal of Family and Economic Issues》2007,28(4):546-565
This paper first identifies the determinants of spouses’ satisfaction levels within the household with respect to their leisure
time and, secondly, characterizes whether their preferences have some degree of altruistic or egoistic character in regard
to this particular satisfaction. To that end, it formulates a theoretical framework from the collective family model whose
stochastic formulations are estimated for 14 EU countries. The general empirical results first reveal that the presence of
children has a significantly negative impact on the leisure satisfaction of both spouses. Then, increases in individual incomes
lead to lower own leisure satisfaction levels. Both husbands and wives show egoistic behavior with respect to the labor and
non-labor incomes (wage rate) of their respective spouses’ satisfaction levels.
相似文献
María NavarroEmail: |
7.
AbstractChina is home to approximately 245 million rural-to-urban migrant workers. The influx of migrants into urban areas has posed various challenges for local social service systems. Recently, increasing number of community services have been developed to meet the growing service demands from the migrant population. However, whether increase in community service use results in improved wellbeing among migrant workers remains critically unexplored. As such, this study examines the role of community service use in migrant workers’ life satisfaction and the potential mediating effect of identity integration in Shenzhen, China. Bootstrapped models were adopted to examine relationship among variables. Drawing from a sample of 1,087 rural-to-urban migrant workers, we found that community service use is positively correlated with both identity integration and migrant workers’ life satisfaction. Moreover, identity integration served as a partial mediator between community service use and life satisfaction. The mediating effect of identity integration was found to increase with age. This study highlights that diverse services should be implemented to address divergent needs of migrants in different age groups. Community service can also serve as a vehicle to foster integration among migrant workers in host communities, especially for older age groups. Future studies may further investigate the relationships between community social capital, community social support, quality of community-based organization and frequency of service use so as to optimize the life satisfaction of migrant workers. 相似文献
8.
《Women and birth : journal of the Australian College of Midwives》2021,34(6):e592-e598
BackgroundPre-registration midwifery students in Australia undertake a minimum of ten continuity of care experiences with childbearing women. However, women are rarely asked to formally evaluate this care by students.AimTo evaluate data from a routine, web-based survey of women about having a midwifery student provide a continuity of care experience.MethodsAll women (n = 886) recruited by a midwifery student for a continuity of care experience during a 12 month period received an email inviting them to complete an online survey. The survey included personal details, experiences of care, and two scales on Respect and Satisfaction.ResultsA response rate of 57% (n = 501) was achieved. On average students attended six antenatal visits (mean = 5.83) and had six postnatal contacts with women. Most students attended labour and birth (92.6% n = 464). Most women rated overall satisfaction with care by their student as ‘better than they had hoped’. Positive correlations were found between number of antenatal visits and postnatal contact with students on both levels of satisfaction and respect felt by women. Women felt more satisfied when their midwifery student attended labour and birth.ConclusionsThe online survey was feasible and provided valid and reliable feedback from women about their student during a continuity of care experience. Women valued having an ongoing relationship with a student during pregnancy, labour and birth, and postpartum. Pre-registration midwifery education programs should continue to privilege relationship-based care and national standards should support the effective integration of continuity of care experiences. 相似文献
9.
基于顾客感知价值的顾客满意研究 总被引:47,自引:0,他引:47
越来越多的企业将顾客满意视为最重要的成功因素。企业界和学术界以往把产品或服务质量作为决定顾客满意的主要驱动因素,比较忽视顾客在交易全过程各种形式的付出。顾客感知价值是顾客对产品与服务在权衡利得与利失基础上形成的评价与偏好,是决定顾客满意的重要前提。顾客感知价值与顾客满意间存在层次上的互动,从而形成不同层次的顾客满意。顾客感知价值为企业真正实现顾客满意管理提供了新的认识途径和管理基础。 相似文献
10.
彭代彦 《北华大学学报(社会科学版)》2012,13(6):24-29
我国的民生状况没有随经济的快速增长同步改善,降低了居民幸福感,需要增加财政投入和适当融资,提高民生资金和设施的利用效率,为此应重视居民意愿,让公众从时效、便利、成本和公正等方面对政府进行日常化的民生服务满意度评价,并将结果纳入官员业绩考核评价指标体系,加强民生制度建设。 相似文献