Voluntary standards,expert knowledge and the governance of sustainability networks

Products certified according to their environmental and social sustainability are becoming an important feature of production, trade and consumption in the agro‐food sector. ‘Sustainability networks’ are behind the emergence and growth of these new product forms, often evolving into multi‐stakeholder initiatives that establish and manage base codes, standards, certifications and labels. As sustainability moves into the mainstream, understanding the governance of these networks is essential because they partly reshape the structure and characteristics of commodity flows. In this article, we examine the role of expert knowledge and process management in governing two multi‐stakeholder initiatives (the Marine Stewardship Council and the Roundtable for Sustainable Palm Oil) and in shaping their distributional effects. We find that the ability of developing countries, especially small‐scale actors within them, to shape standard setting and management to their advantage depends not only on overcoming important structural differences in endowments and access to resources, but also on more subtle games. These include promoting the enrolment of one expert group or kind of expert knowledge over another, using specific formats of negotiation, and legitimating particular modes of engagement over others.     

Naming the Beast: Defining and Classifying Service Innovations in Social Policy

Over the last decade, the search for innovationhas become a core component of much social policyformulation and implementation. This search, however,has often been undertaken with little attempt to define the actual nature of innovation or to classifyits different modes. This paper reports recent researchwhich has developed a typologyof organizational changewithin which to situate and analyze innovation in social policy. It argues that thistypologyis an essential tool both for socialpolicymakers and for those concerned with itsanalysis.     

Work ties beget community? Assessing interactions among transnational private governance organizations in sustainable agriculture

Transnational private governance organizations (TPGOs) set standards for various sustainability issues and industries. TPGOs individually address only facets of larger problems such as land conversion, and competition among TPGOs also affects TPGO governance, meaning coordination across their activities can be required. Studies have shown that ties between TPGOs and other organizations facilitate information sharing, coordination and socialization. A systematic analysis of the structure of such ties, however, is lacking. Using the employment ties of staff and governors, we analyse the inter‐organizational communities of TPGOs that focus on agriculture. Our findings cast doubt on the existence of a coherent community of sustainable agricultural TPGOs: very few communities involve multiple TPGOs. While TPGOs with a similar product focus may form links with similar organizations, there are few direct and indirect ties among TPGOs. Researchers should therefore be cautious about assuming that a TPGO policy community crossing organizational and policy divides currently exists.     

Sustainability standards and certification: looking through the lens of Foucault's dispositif

Over the past few decades, sustainability standards and certification have come to play an important role in the global governance of production and trade. Their purpose is to address the environmental and social problems generated by the globalization of the economy. Yet, as scholars and actors alike have pointed out, framing these problems in terms of technical criteria and procedures might result in rendering some issues invisible and closing potential debate and contestation. Through the empirical analysis of a multi‐stakeholder initiative called the ‘Roundtable of Sustainable Palm Oil', our aim is to explore how civil society organizations and advocacy networks nevertheless draw new lines of power by using, putting to the test, correcting and constructing formalized knowledge. To shed light on these processes of resistance, we advance an analytic that restores the concept of dispositif coined by Michel Foucault in emphasizing both the disruptive and stabilizing lines that compose a dispositif.     

From Altruism to Action: Primary Task and the Not-for-Profit Organization

This paper examines the concept of primary task,as it has been used in action research and consultancyat The Tavistock Institute and elsewhere. It applies theconcept to the not-for-profit organization and argues that primary task should not bethought of opportunistically; it relates to themission of the organization. The threesector model of public, private and voluntaryorganizations is linked to basic assumptions, as described by Bion andapplied to societal institutions. The voluntary sectoris considered to have a valency for basic assumptionpairing organizational behavior. A case study of a voluntary organization demonstrates the waydifferent stakeholders claim psychological ownership ofthe enterprise. The paper concludes that the concept ofprimary task remains important, offering a stable reference point for working with organizations,where the boundary between sectors is increasinglyproblematic, threatening to overwhelm their originalpurpose.     

Multistakeholder initiatives in global production networks: naturalizing specific understandings of sustainability through the Better Cotton Initiative

In recent years, various academics, consultants, companies and NGOs have advocated a move towards more cooperative approaches to private sustainability standards to address the widely identified shortcomings of the compliance paradigm. However, is it possible to address these limitations by moving towards stakeholder inclusion and capacity building while at the same time catering to the demands of lead firms supplying the mainstream market? In this article, we analyse how the Better Cotton Initiative (BCI) seeks to do just that, in the process identifying three key tensions and competing policy concerns with which standard‐setters have had to grapple – (a) stakeholder inclusion vs process‐control/efficiency; (b) stringency of the standard vs scale of production; and (c) capacity building vs auditing. Combining theoretical considerations about governance in global production networks (GPNs) with a convention theory perspective, we explore these inherent tensions and show that due to pre‐existing power relations in the cotton GPN, it is hard to develop more cooperative approaches because market and industrial values tend to win out despite efforts to follow current best practice on sustainability standard‐setting.     

The boundaries of transnationalism: the case of assisted voluntary return migrants

Few studies on transnationalism have focused on migrants who return to their country of origin with insufficient resources and limited mobility. This study sheds light on the transnational connections of those who went back to Georgia and Armenia from Belgium on a voluntary assisted return and reintegration programme. Using Boccagni's (2012) analytical framework, we reveal the returnees' interpersonal, institutional and symbolic transnational ties. Although these ties were often limited and had little effect on their daily lives, and although the migrants' desire to participate in the transnational field rarely matched their ability to do so, they nonetheless attached great value to them symbolically and emotionally. Our findings question current conceptualizations of transnationalism and the focus on the home country as the sole context in which transnational ties should have an impact. We believe that there is a need to pay greater attention to the subjective and symbolic dimensions of the return–transnationalism field, including the relationship between integration and return migration policies.     

A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE,NON-ROUTINE SERVICE ENCOUNTERS

This paper explores the effect of expectations and information on customer dissatisfaction in unfavorable, nonroutine service encounters. In complex services (e.g., health care) with multiple encounters and wide range of services, customers use some of the services rarely or only once. In such encounters, customers may not have clear expectations regarding the process and/or outcome of the impending service delivery. This may increase the likelihood of the customer to perceive poor service or be dissatisfied. Hypotheses regarding the nature of expectations—levels, uncertainty, consistency—and its affects on customer dissatisfaction are tested using a dynamic process model of customer dissatisfaction.