基于知识的客户关系研究

本文认为知识是流动的 ,而且它会超越组织边界 ,使企业与客户之间形成知识互动的合作伙伴关系。全文从知识和关系紧紧联系在一起 ,构成了可持续竞争优势的唯一源泉和知识向客户转移 ,即知识向客户流动的结果 ,使客户更加知识化并产生增值 ,其本身又会导致更深层的客户关系 ,而开发客户关系又提高了知识的双向转移等方面进行了论述。得出结论 :开发客户关系最终与知识共享是难以分离的     

服务对象眼中的社区矫正社工及其服务——以上海为案例的调查研究

通过问卷调查的方法来探察服务对象对社区矫正社工及其服务的评价,有助于了解上海市社区矫正的现状。调查结果发现:服务对象对社区矫正社工及社团存在一定的认知不足和认知偏差;社工为服务对象提供了丰富且有针对性的服务,这些服务满足了服务对象的多种需要,获得了较高的满意度;从总体上来说,社工在专业伦理方面做得非常好,但在知情同意方面尚有待加强。这些结果为进一步做好上海市社区矫正工作有重要的启示意义。     

Supervision of students in social care education: practice teachers’ views of their role

This paper presents findings from research about how practice teachers in social care education in Ireland view their role, in particular what elements they prioritise and what they see as relatively unimportant. The aim of the research was exploratory, seeking to discover commonalities and differences in how practice teachers saw their role in the supervision of social care students. Q methodology was used to compare the participants’ viewpoints. Twenty practice teachers, from varying practice backgrounds and levels of experience, sorted statements outlining aspects of the practice teacher’s role, during individual interviews. Analysis indicates participants had two ways of conceptualising the role. One focuses within the agency, prioritising students’ awareness of the clients using the social care service and policies as guiding practice. The second encapsulates a broader view of learning beyond the agency, focusing on the practice teacher assisting the student to integrate theory with practice and using reflection as a learning tool. Conclusions are drawn in relation to social care education.     

REVISITING THE AGENT OF SOCIAL CONTROL ROLE: IMPLICATIONS FOR SUBSTANCE ABUSE TREATMENT

The agent of social control role and its responsibilities and goals provide an important function in social work practice. Workers in varied positions often combine this role with others that define the profession. Yet in the not too distant past, a debate arose as to whether this role, focusing on promoting and protecting the general welfare of society, could be congruent with also fostering the improved functioning and self‐determination of individual clients. Periodically, this topic emerges to challenge the appropriateness of these dual activities in satisfactorily and equitably serving both constituents.

Within the field of substance abuse, court‐mandated referrals have established a need for practitioners to perform social control tasks to monitor and report clients' compliance with and progress in treatment. This has created a conflict for many who consider their practice to be client‐centered. This article will explore the dilemmas experienced in attempting to simultaneously carry out both roles and the guidance provided from the National Association of Social Workers (NASW) Code of Ethics. In addition, proposed strategies to reduce the duality of difficulties will be summarized.     

BPO服务外包行业技能型人才的培养模式探索

全球BPO服务外包行业是一个快速发展起来的新兴领域,带来了巨大的人才需求市场.如何应对劳动市场变化,根据岗位需求,正确定位培养目标,探索以专业对接产业、课程对接岗位为切入点的校企合作、工学结合的人才培养模式,构建基于工作过程以职业能力为核心的课程体系,建立多元化的学生评价机制是教学改革创新的重要内容.     

Child welfare clients and school satisfaction

Despite long-standing knowledge about child welfare clients' poor educational outcomes, we know less about these vulnerable young people's situation in school. This article addresses school satisfaction among upper secondary students who have been in contact with the child welfare services. These child welfare clients' school satisfaction is compared with their peers' satisfaction. The results from a survey indicated that the majority of child welfare clients were satisfied with school but that they were less satisfied with school than were their peers. The results showed that the association between school satisfaction and positive school experiences explains a large part of this difference. Among students who reported they were doing well in school, had supportive teachers and friends at school, the difference in school satisfaction between child welfare clients and others was small. Among students who did not report similar positive experiences in school, difference in school satisfaction between child welfare clients and their peers was more substantial. These results show that school can be a good place for child welfare clients, but that facilitating support from teachers, increasing opportunities for making friends at school, and working to develop the child welfare clients' academic performances are important as efforts to improve school satisfaction.     

设计／建造承包模式的工作程序

论述了一种新的设计/建造模式的工作程序及其主要特征,并与目前流行的设计/建造模式进行了分析比较。这种新的设计/建造模式可以为变革我国建筑市场项目采购方式单一的局面,推行工程总承包提供技术支持,全面提升项目管理水平。     

对被动来访者心理咨询的探讨

在心理咨询实践中,既有主动来访者,也有被动来访者。协助被动来访者克服非自愿性,使其由被动变主动是心理咨询顺利进行的保证。接待被动来访者应做到三个环节:认识被动来访者;重视来访者对咨询效果的影响作用,变被动为主动;咨询员必须面对自我成长的问题。     

Activation,Public Employment Services and their Clients: The Role of Social Class in a Continental Welfare State

This article fills a gap in the existing literature by investigating how public employment service (PES) staff actually deal with their clients under a continental regime of activation. The results reported here are based on interviews both with PES staff and their unemployed clients in Germany. We argue that due to its Bismarckian origins as an insurance‐based system of ‘unemployment protection’, Germany's system of unemployment compensation is attractive not only for the marginalized, but also for core workers. As a result, PES staff deal with clients from very heterogeneous class backgrounds. We demonstrate that social class is a significant factor in client outcomes, and that earlier research has perhaps overemphasized the role of frontline staff as ‘street‐level bureaucrats’. While staff do have considerable power, the result of the encounters between the administration and clients also depends on the capabilities of the clients, which, in turn, are strongly related to social class.