不平等的再生产：从社会经济地位到健康不平等--基于CFPS2010的实证分析

本文利用2010年中国家庭追踪调查（ CFPS ）数据,探索性分析了社会经济地位影响健康不平等的两个中介机制－－健康预防机制和健康恢复机制。研究结果表明,健康预防机制中,社会经济地位影响生活方式,进而影响自评健康水平的假设得到部分验证,其中营养水平的中介效应得到验证;健康恢复机制中,社会经济地位影响医疗保健能力,进而影响自评健康水平的假设得到部分验证,其中医疗保健支付能力的中介效应得到证明。最后,分析发现,＂看病贵＂比＂看病难＂更能影响民众的健康状况。     

致用与会通——薛凤祚水利思想蠡测

薛凤祚治学方法的特点,即＂致用＂与＂会通＂。其中,会通包含古今的会通与中西的会通。由《两河清汇》解读薛凤祚的水利思想,比较突出的是其治河和海运的思想。《两河清汇》从体例上言,可谓＂编述之体＂,薛凤祚不仅继承发扬了儒家圣贤的一些学说,也吸收了其前代潘季驯、邱濬等人的观点。观其采择去取,无不以＂致用＂为宗。而其热心译介当时西方的水利器械,可以看作他在中西会通中所作的努力。虽然如此,对于薛凤祚《两河清汇》及其水利思想不可刻意拔高。     

关系类型对服务失败后顾客反应的影响

本文探讨了真正服务关系、虚假服务关系和偶遇服务关系三种关系类型对服务失败后顾客反应的影响。研究显示,在遭遇服务失败后三种关系类型的反应差异明显,具有真正服务关系的顾客在服务失败后比其它两类关系类型的顾客具有更高的顾客满意度、更少的负面口碑以及更高的重购倾向,而虚假关系的顾客比偶遇关系的顾客又表现出较高的满意度、较少的负面口碑以及较高的重购倾向。所以关系能够提供防御性服务补救作用,而且相对于其它补救策略更显得未雨绸缪。     

A Mathematical Model of Service Failure and Recovery Strategies*

Understanding the nature of service failures and their impact on customer responses and designing cost‐effective recovery strategies have been recognized as important issues by both service researchers and practitioners. We first propose a conceptual framework of service failure and recovery strategies. We then transform it into a mathematical model to assist managers in deciding on appropriate resource allocations for outcome and process recovery strategies based on customer risk profiles and the firm's cost structures. Based on this mathematical model we derive optimal recovery strategies, conduct sensitivity analyses of the optimal solutions for different model parameters, and illustrate them through numerical examples. We conclude with a discussion of managerial implications and directions for future research.     

Associations between overtime and psychological health in high and low reward jobs

This study focused on the relationship between overtime and psychological health in high and low reward jobs, and in jobs with high and low external pressure to work overtime. Data were collected for 535 full-time employees of the Dutch Postal Service. In general, overtime was associated with negative work-home interference and negative home-work interference. Split-sample logistic regression analyses showed that employees reporting low rewards had elevated risks of burnout, negative work-home interference and slow recovery. In addition, the combination of overtime and low rewards was associated with negative home-work interference. A second analysis was conducted separately for employees who reported overtime in order to study the effects of external pressure to work overtime. In this subgroup, low rewards were associated with elevated risks of health complaints, emotional exhaustion and negative home-work interference. Moreover, employees who reported overtime and a high pressure to work overtime in combination with low rewards had elevated risks of poor recovery, cynicism, and negative work-home interference. The results suggest that even a limited number of hours of involuntary overtime is associated with adverse mental health, but only in low reward situations.     

面向顾客投诉：服务补救和组织学习

本文结合国内外先进企业在售后服务上的经验,提出了面向顾客投诉的有效补救措施,并且指出,企业可以通过顾客投诉的数据资料,结合其它信息,促进企业内各个层面的不断改进,从而实现有效的组织学习。     

The recovery paradox: Portraying the complex interplay between job stressors,lack of recovery,and poor well-being

Job stressors such as time pressure, organizational constraints, and interpersonal conflicts matter for individual well-being within organizations, both at the day level and over longer periods of time. Recovery-enhancing processes such as psychological detachment from work during nonwork time, physical exercise, and sleep have the potential to protect well-being. Although the experience of job stressors calls for effective recovery processes, empirical research shows that recovery processes actually are impaired when job stressors are high (recovery paradox). This article presents explanations for the recovery paradox, discusses moderating factors, and suggests avenues for future research.     

Questioning the professionalization of recovery: a collaborative exploration of a recovery process

While the recovery concept strongly resonates in clinical mental health care today, it first arose in service user-led contexts. A major risk of this professionalization shift is that recovery primarily becomes defined by treatment providers. This study aims to keep the debate on recovery alive through a collaborative exploration of Pete’s recovery process by means of a bricolage approach. This resulted in an idiographic portrait of Pete’s experiences of recovery and treatment, clustered around four themes: life rebuilding, identity, continuity of care and the role of drugs. His experiences illustrate a number of contradictions in the operationalization of the recovery ethos in today’s mental health care; whilst recovery appears as a hopeful vision of empowerment, it also risks being reduced to a tokenistic model that fails to address the social realities of people in recovery and in which the assumption that mental illness is chronic is still latently present.     

Associations between overtime and psychological health in high and low reward jobs

This study focused on the relationship between overtime and psychological health in high and low reward jobs, and in jobs with high and low external pressure to work overtime. Data were collected for 535 full-time employees of the Dutch Postal Service. In general, overtime was associated with negative work-home interference and negative home-work interference. Split-sample logistic regression analyses showed that employees reporting low rewards had elevated risks of burnout, negative work-home interference and slow recovery. In addition, the combination of overtime and low rewards was associated with negative home-work interference. A second analysis was conducted separately for employees who reported overtime in order to study the effects of external pressure to work overtime. In this subgroup, low rewards were associated with elevated risks of health complaints, emotional exhaustion and negative home-work interference. Moreover, employees who reported overtime and a high pressure to work overtime in combination with low rewards had elevated risks of poor recovery, cynicism, and negative work-home interference. The results suggest that even a limited number of hours of involuntary overtime is associated with adverse mental health, but only in low reward situations.     

薛凤祚治水思想的存在论思考

薛凤祚的治水思想包括天的存在、地的存在和人的存在,彰显了＂天时、地利、人和＂的整体理念,再现了西方存在论的精神,具有现代生存论的特征。从中国人的认知发展历程来看,薛凤祚的治水思想以朴实的方式,展示了中国人科学思维方式的萌芽,特别是其强化实用和技术,折射了明清时期新实学的理念。薛凤祚的科学治水思想不论是在思想方法上,还是具体技术上,至今仍有较大的科学参考价值,其所呈现的认知境界为破解当代生态困境指明了方向。