Walking the Talk: The Performance of Authenticity in Public Engagement Work

This article examines the performative work of consultants who facilitate public engagement (PE) processes in organizations. Using multimethod ethnography, I find that PE practitioners reconcile tensions between the logics they promote in two different ways. Viewed from one perspective, PE practitioners are agentive entrepreneurs, adeptly negotiating competing logics to reform organizations; viewed from another, they exert a great deal of energy performing rituals that integrate their challenger identities with their elite status as management consultants. Scholars have argued that such contradictions reveal institutional indeterminacy. I argue that the performance of democratic authenticity in PE is both politicizing and depoliticizing.