|
|||||
|
|
Tensions between (Post)Bureaucratic and Neo-normative Demands: Investigating Employees’ Subjective Positions at EurAirport |
|
| Authors: | Thibaut Bardon Emmanuel Josserand Roberta Sferrazzo Stewart Clegg |
| Affiliation: | 1. Audencia Business School, 8 Route de la Jonelière, Nantes, Pays-de-la-Loire, 44312 France;2. Geneva School of Economics and Management, University of Geneva, Uni Mail, Bd du Pont d'Arve 40, 1205 Genève, Switzerland Centre for Business and Social Innovation, University of Technology Sydney, 15 Broadway, Ultimo, NSW, 2007, Australia Business Science Institute, BSI Luxembourg ASBL, Château de Wiltz, Wiltz, L-9516, Luxembourg;3. School of Project Management, Faculty of Engineering, University of Sydney, Building K06A, Level 1, 21 Ross St, Forest Lodge NSW 2037, Australia Nova School of Business and Economics, Universidade Nova, R. da Holanda n.1, 2775-405 Carcavelos, Portugal |
| Abstract: | The introduction of a neo-normative discourse in a (post)bureaucratic organization can result in tensions between the neo-normative injunction to be authentic and exhortations to fit with the ideal (post)bureaucratic organizational subject. Focusing on how shopfloor workers subjectively experience the tensions between neo-normative and (post)bureaucratic demands, this empirical investigation yielded three major contributions. First, it pinpointed and addressed significant gaps in existing studies of normative and neo-normative discourse. Second, the study better distinguished normative and neo-normative control on the basis of two tensions: (1) authenticity versus conformity; and (2) conflation versus differentiation between life and work. Third, the study identified four distinct subject positions that demonstrated how organizational participants creatively appropriate and strive to resolve these two tensions in a work setting that mixes normative and neo-normative control. |
| Keywords: | authenticity neo-normative control (post)bureaucracy subjectivity tensions |