| 服务导向与图书馆价值再造 |
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| 引用本文： | 黄海岩,黄连庆. 服务导向与图书馆价值再造[J]. 佛山科学技术学院学报(社会科学版), 2004, 22(6): 88-90 |
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| 作者姓名： | 黄海岩 黄连庆 |
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| 作者单位： | 佛山科学技术学院,图书馆,广东,佛山,528000;佛山科学技术学院,图书馆,广东,佛山,528000 |
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| 摘 要： | 为读者服务是图书馆的核心价值观,现代企业的实践表明,"服务"已成为企业价值创造的五种基本活动之一。图书馆实施服务导向,须在宏观政策导向、管理体制、服务理念和职业教育等方面进行改革创新。
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| 关 键 词： | 服务导向 图书馆价值 服务质量 |
| 文章编号： | 1008-018X(2004)06-0088-03 |
| 修稿时间： | 2004-07-01 |
The Guidance of Service and Library's Value Rebuilding |
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| HUANG Hai-yan,HUANG Lian-qing. The Guidance of Service and Library's Value Rebuilding[J]. Journal of Foshan University(Social Science), 2004, 22(6): 88-90 |
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| Authors: | HUANG Hai-yan HUANG Lian-qing |
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| Abstract: | The central value of libraries is to serve for readers. That fulfillments of modern enterprises have shown that services have become one of the five basic activities that creates enterprise value. This paper discusses the necessity that libraries introduce the strategy of economic fields , analyzes the meanings of service guidance and the role of its value, and proposes libraries must reform and innovate in the aspects such as macro-policy, management system, service idea and vocational education to meet such demand. |
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| Keywords: | guidance of service library value service quality |
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