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Analyzing Customer Requirements to Select a Suitable Service Configuration Both for Users and for Company Provider |
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| Authors: | D’Ambra Antonello Amenta Pietro Lucadamo Antonio |
| Affiliation: | 1.Department of Economics, University of Campania “Luigi Vanvitelli”, Corso Gran Priorato di Malta, Capua, Italy ;2.Department of Law, Economics, Management and Quantitative Methods, University of Sannio, Piazza Arechi II, Benevento, Italy ; |
| Abstract: | Social Indicators Research - The analysis of Customer Satisfaction is an important tool in planning business activities. It allows firms to identify which features and attributes are important for... |
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