Identifying key performance indicators in food technology contract R&D |
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| Authors: | Steven M. Flipse Maarten C.A. van der Sanden Tim van der Velden Frances T.J.M. Fortuin S.W.F. Omta Patricia Osseweijer |
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| Affiliation: | 1. Delft University of Technology, Faculty of Applied Sciences, Department of Biotechnology, Section Biotechnology & Society, Julianalaan 67, 2628BC Delft, The Netherlands;2. CSG Centre for Society and the Life Sciences, PO Box 9010, 6500GL Nijmegen, The Netherlands;3. Kluyver Centre for Genomics of Industrial Fermentation, PO Box 5057, 2600 GA Delft, The Netherlands;4. Delft University of Technology, Faculty of Applied Sciences, Science Education and Communication, Lorentzweg 1, 2628CJ Delft, The Netherlands;5. Wageningen University and Research Centre, PO Box 8130, 6700 EW Wageningen, The Netherlands;6. Food Valley Organisation, PO Box 294, 6700 AG Wageningen, The Netherlands;7. BE-Basic, Julianalaan 67, 2628BC Delft, The Netherlands |
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| Abstract: | Innovating companies increasingly rely on outsourcing to Contract Research Organisations (CROs) for their Research and Development (R&D), which are largely understudied. This paper presents the outcome of a case study in the field of food technology contract research, identifying context specific Key Performance Indicators (KPIs) for a CRO. KPIs were identified with a modified version of the Wageningen Innovation Assessment Tool, with which 72 finished successful and less successful projects were analysed. We developed a benchmarking tool to evaluate starting or running innovation project quality, which allows for direct, in situ project improvements by project leaders at CROs. |
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