差错管理文化对双元绩效的影响机理研究——基于组织认同的中介效应

员工在工作中会不可避免地产生差错,差错的消极影响往往会被放大,从而不利于员工绩效的提高。对安徽省企事业单位的样本数据分析显示:差错管理文化与员工双元绩效具有显著正相关关系;组织认同在差错管理文化与员工双元绩效的关系中存在部分中介效应,即差错管理文化能够直接对员工双元绩效产生影响,也可以通过组织认同来影响员工的任务绩效和周边绩效。管理者应当注重提高组织差错管理文化水平,营造良好的差错管理文化氛围,对员工差错给予更多的理解与包容,从而增强员工对组织的认同感,促进员工任务绩效和周边绩效的提升。

The Influence of Error Management Culture on Dual Performances-Based on the Mediation Effect of Organizational Identification

Employees in the workplace will produce errors inevitably and the negative influence of errors tend to be amplified, which is detrimental to the improvement of their performances. Analysis of samples from enterprises and institutions in Anhui province shows that error management culture is posi-tively correlated with employees’ dual performances. Organizational identification can exert partial media-tion in between error management culture and the staff’s dual performances. Error management culture can directly affect employees’ dual performances and affect employees’ task and contextual performances by organizational identification. Managers should strive to improve error management culture, to create a good cultural atmosphere, to understand and tolerate employees’ errors more. Thus, employees will better identify themselves with the organization and their task and contextual performances can be elevated.