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Using Critical Incident Stress Debriefing to Mediate Organizational Crisis,Change and Loss
Abstract:This article provides an overview of the development of critical incident stress debriefing and suggests its utility for both traditional and nontraditional purposes, by employee assistance practitioners. Both crises and traumas are defined and a brief history of the development of CISD is offered. The critical incident stress debriefing process is explicated and examples of how CISD's has been used by EAPs is shared. Case studies are then offered of both traditional and nontraditional situations where a CISD process was used by an internal EM, including a homicide, an operating room fire, an organizational change and multiple losses of employees by a work unit.
Keywords:Employee assistance program  team-building  team enhancing  organizational consulting  organizational intervention
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