| 首都第三方物流服务绩效评价研究 |
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| 引用本文： | 李作聚,张婷婷.首都第三方物流服务绩效评价研究[J].北京市财贸管理干部学院学报,2014(2):27-31,67. |
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| 作者姓名： | 李作聚 张婷婷 |
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| 作者单位： | [1]北京财贸职业学院,北京101101; [2]北京现代职业技术学院,北京101300 |
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| 摘 要： | 积极发展现代物流业,形成高效畅通的物流体系,是促进北京流通业发展的有效途径,也是提升北京流通业乃至世界城市竞争力的既定战略。流通软实力之一的物流业服务绩效标准与评价体系将成为企业的行为规范、政府的监督准则和消费者的行为要求。从目前北京市的现代化物流服务来看,还远远没有达到国际先进水平,与建设世界城市的要求还有较大差距。完善和提升物流服务体系,实现产业整体升级,北京物流业需要建立和提升适合于北京市发展的第三方物流服务绩效标准与评价。
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| 关 键 词： | 物流服务 服务绩效评价 服务改进 |
The Performance Evaluation Research on Capital Third- party Logistics Services |
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| Institution: | Li Zuoju;Zhang Tingting |
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| Abstract: | that the modern logistics industry development and the smooth and efficient logistics system formation is not only an effective way to promote the development of Beijing,but also established strategy to improve the circulation and the world of urban competitiveness.The logistics services is one of the circulation soft power,its performance standards and evaluation system will become the company＇s code of conduct,guidelines for government oversight and consumer behavior requirements.The currently modern logistics service in Beijing is still far from reaching the international advanced level,and there is a big gap between Beijing and global city construction requirements.Improving and enhancing the logistics service system in order to achieve the overall upgrading of industry,Beijing logistics industry is fit for third- party logistics service performance standards and evaluation of development. |
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| Keywords: | logistics services service performance evaluation service improvement |
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