Systems Analysts Are Perilous for Social Welfare Organizations

Summary

The computer is a necessary instrument for social work. When agencies computerize they usually do so without much hardware or software knowledge. So, in the best American tradition, they turn to an expert, the systems analyst. And, equally, in the American tradition, this expert offers an ideal solution. The only thing wrong with this perfect scenario is that the solutions seldom meet user needs. This paper examines this situation and suggests ways for agencies to avoid getting more systems analysis than they need. And it offers suggestions for creatively implementing the necessary switch to computer technology.